Bank Receptionist – St Helens South
Primary Care Network Ltd
Location: St Helens South PCN Ltd
Hours: ad hoc
Salary: National Minimum Wage
Contractual Term: Bank Staff
About the Role
St Helens South Primary Care Network (PCN) is seeking a motivated and patient-focused Receptionist to join our Patient Access & Services team.
As a bank Receptionist staff you will provide a professional, efficient and welcoming front-of-house service for the PCN Hub, supporting the smooth day-to-day running of reception services for our population of approximately 85,000 patients across 10 GP practices.
This role is central to ensuring patients receive timely access to services and a positive experience when contacting or visiting St Helens South PCN Ltd.
Key Responsibilities
- Provide a professional and welcoming front-of-house service to patients and visitors
- Manage appointment bookings, cancellations and patient queries
- Handle incoming telephone calls efficiently and courteously
- Direct patients to the appropriate clinician or service where appropriate
- Process repeat prescription requests and patient registrations
- Maintain accurate patient records using clinical systems (EMIS)
- Carry out administrative tasks including scanning, data entry and correspondence
- Maintain confidentiality and adhere to information governance standards
- Support the wider clinical and non-clinical PCN team, including GPs, to ensure effective service delivery.
About You
We are looking for someone who is:
- Friendly, professional and patient-focused
- An excellent communicator with a polite and confident telephone manner
- Organised with strong IT and administrative skills
- Able to work under pressure in a busy healthcare environment
- A team player who can also work independently
Essential Requirements
- GCSE English and Maths (or equivalent)
- Experience working with the public or in a healthcare/customer service environment
- Good IT and communication skills
- EMIS knowledge
Desirable
- Experience in primary care or GP reception
How to Apply
To apply, please submit your CV and a supporting statement outlining your suitability for the role. Shortlisted candidates will be invited to interview.
Join us at St Helens South PCN Ltd and be part of a team dedicated to excellence in patient care and professional development. We look forward to welcoming you.
Closing date: 30th September 2026
Please note: We reserve the right to close this vacancy earlier than the advertised closing date should a suitable candidate be identified.
We do not accept unsolicited CVs or approaches from recruitment agencies. All candidates should apply directly through the official application process.
Bank Receptionist in St Helens employer: St Helens South PCN
Join our compassionate and dedicated team at St Helens South PCN, where you will have the opportunity to make a meaningful impact on the lives of individuals affected by substance misuse. Our supportive work culture fosters professional growth through ongoing training and supervision, while our commitment to community health ensures that you will be part of an innovative neighbourhood project aimed at improving health outcomes. With generous NHS benefits, including a robust pension scheme and family-friendly policies, we are proud to offer a rewarding environment for those passionate about making a difference.
