Bank Receptionist – St Helens South Primary Care Network Ltd
Location: St Helens South PCN Ltd
Hours: ad hoc
Salary: National Minimum Wage
Contractual Term: Bank Staff
About the Role
St Helens South Primary Care Network (PCN) is seeking a motivated and patient-focused Receptionist to join our Patient Access & Services team.
As a bank Receptionist staff you will provide a professional, efficient and welcoming front-of-house service for the PCN Hub, supporting the smooth day-to-day running of reception services for our population of approximately 85,000 patients across 10 GP practices.
This role is central to ensuring patients receive timely access to services and a positive experience when contacting or visiting St Helens South PCN Ltd.
Key Responsibilities
- Provide a professional and welcoming front-of-house service to patients and visitors
- Manage appointment bookings, cancellations and patient queries
- Handle incoming telephone calls efficiently and courteously
- Direct patients to the appropriate clinician or service where appropriate
- Process repeat prescription requests and patient registrations
- Maintain accurate patient records using clinical systems (EMIS)
- Carry out administrative tasks including scanning, data entry and correspondence
- Maintain confidentiality and adhere to information governance standards
- Support the wider clinical and non-clinical PCN team, including GPs, to ensure effective service delivery.
About You
We are looking for someone who is:
- Friendly, professional and patient-focused
- An excellent communicator with a polite and confident telephone manner
- Organised with strong IT and administrative skills
- Able to work under pressure in a busy healthcare environment
- A team player who can also work independently
Essential Requirements
- GCSE English and Maths (or equivalent)
- Experience working with the public or in a healthcare/customer service environment
- Good IT and communication skillsEMIS knowledge
Desirable
- Experience in primary care or GP reception
Join us at St Helens South PCN Ltd and be part of a team dedicated to excellence in patient care and professional development. We look forward to welcoming you.
Closing date: 30th September 2026
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