At a Glance
- Tasks: Provide IT support to a large secondary school and assist staff and students.
- Company: St Helens Borough Council, a modernising council passionate about community and workforce.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Flexible working hours with a commitment to equality and diversity.
- Why this job: Make a real difference in education while developing your IT skills.
- Qualifications: At least one year of IT support experience and strong customer service skills.
The predicted salary is between 26427 - 26847 £ per year.
We are St Helens Borough Council located in the heart of the Northwest close to Liverpool, Manchester and Lancashire. St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.
St Helens Council are seeking to appoint an IT Technician to provide IT support to a large secondary school. The IT Technician will be working as a part of a 3-person team and will be supported by the Network Manager and Senior Engineer. The role would suit someone with at least a year’s experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students. The school is also supported by the wider St Helens Schools ICT Team.
Ideally you will have some experience of supporting end user devices such as Windows PCs, printers, iPads, and audio/visual equipment. Experience of networking would be an advantage, such as patching, basic configuration, and troubleshooting. Any experience of Microsoft Office 365 admin and Windows Server Operating Systems would be an advantage. Good customer service skills are essential. Experience of using a service desk is also required. You must be organised, be able to take ownership of service desk calls, and be able to prioritise calls based on impact. A minimum of one year’s experience working in an IT support environment is required.
Service coverage hours are Monday – Friday, 8am – 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.
Salary: £26,427 - £26,847 per annum
Hours: 37 hours per week
This post is subject to Enhanced DBS Disclosure.
St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.
Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality.
IT Technician in St Helens employer: St Helens Metropolitan Council
Allanson Street Primary School in St Helens is an excellent employer, offering a nurturing environment where Learning Assistants can thrive. With a strong focus on professional development and a collaborative team culture, you will have the opportunity to make a meaningful impact on students' lives while enjoying the benefits of working in a supportive community dedicated to education and safeguarding.
Contact Details:
St Helens Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in St Helens
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what St Helens Metropolitan Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges St Helens Metropolitan Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at St Helens Metropolitan Council!
✨Direct Apply to St Helens Metropolitan Council
Let's not forget to apply directly through the St Helens Metropolitan Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in St Helens
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at St Helens Metropolitan Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at St Helens Metropolitan Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at St Helens Metropolitan Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
