The Information Governance, Compliance and Complaints Team helps the Council meet its legal and regulatory responsibilities for information management, data protection and complaints from customers. The team supports information requests, data breach management, privacy notices and GDPR compliance, while also overseeing complaints, compliments and feedback processes to help improve services and customer experience across the Council.
The team also handles request for personal information, this is called a Subject Access Request as well as Freedom of Information requests. The team is responsible for reviewing requests to ensure that they are valid and ensuring residents and customers receive information in a timely manner and in accordance with statutory requirements.
Making a Difference
Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.
As a St Helens Council employee, you'll be enrolled in the Merseyside Pension Fund Pension Scheme. Use the calculator to see what your annual pension could be worth based on your salary and length of service. Try the calculator.
Roles That Matter
The Data Protection Co-ordinator plays a key role in helping the Council meet its data protection and information governance obligations. The role provides advice and support to services on the lawful handling of personal information, manages information rights requests, assists with the handling and response to Subject Access Requests, and helps ensure compliance with data protection legislation and Council policies. The post may also support staff awareness and training, and promotes best practice in information management across the organisation.
Full Job Description & Person Specification Documents are included with this advert.
Employees can regularly work away from Council workspaces (including home or other locations), alongside required office-based working. The balance between remote and office-based working is determined at service level based on operational need, however, there has been a minimum specification that staff will work at least 2 days from an office-based location.
St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.
Equality & Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.
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Data Protection Co-ordinator in St Helens employer: St Helens Council
St Helens Council is an exceptional employer, offering a unique opportunity for Engineers in Strategic Highways Maintenance to contribute to transformative projects that enhance community infrastructure. With a strong commitment to employee development, competitive benefits including the Merseyside Pension Fund, and a supportive work culture that values diversity and inclusion, you will find a rewarding career path while making a meaningful impact on local communities. Join us in our mission to be a leading highway authority and enjoy the flexibility of hybrid working arrangements that promote work-life balance.
