At a Glance
- Tasks: Be the first point of contact for clients facing accommodation issues and assess their needs.
- Company: Join St Helens Borough Council, a leader in fair employment and diversity.
- Benefits: Enjoy flexible working, well-being support, and opportunities for learning and development.
- Other info: Fixed-term role until 31 March 2028 with potential for contract extension.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Overview
St Helens Borough Council is looking for an experienced and enthusiastic Clerical Officer to join this busy service. This fixed‑term role (until 31 March 2028) will be the first point of contact for clients experiencing accommodation issues, assessing their needs and deciding on the most appropriate course of action.
Key Responsibilities
- Act as the first point of contact for clients experiencing accommodation issues.
- Assess client needs and determine appropriate actions.
- Communicate sensitively with customers and signpost them correctly within the team.
Terms of Employment
This role is fixed term until 31 March 2028; extension of contract is subject to future funding.
Benefits
Employees receive a wide range of benefits including well‑being at work, financial benefits, flexible ways of working, and learning and development support.
Equality and Diversity
St Helens Borough Council is a Disability Confident Leader and offers a guaranteed interview to disabled applicants who meet the essential criteria. We welcome applicants from diverse backgrounds, encouraging those who share our values to apply. For further information, see https://www.sthelens.gov.uk/equality. We are also recognised as a leading fair employer under the Liverpool City Combined Authority Fair Employment Charter, reflecting our commitment to fair pay, secure work, training and progression, and staff well‑being.
Clerical Officer - Fixed term until 31.03.2028 in St Helens employer: St Helens Council
St Helens Council is an excellent employer for aspiring Early Years Practitioners, offering a supportive work culture that prioritises children's learning and development. With opportunities for professional growth and a commitment to high-quality education, employees can thrive in a nurturing environment while making a meaningful impact in the community. The council's focus on collaboration with teaching staff ensures that every practitioner is equipped to succeed in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer - Fixed term until 31.03.2028 in St Helens
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Clerical Officer - Fixed term until 31.03.2028 in St Helens
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at St Helens Council
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from St Helens Council.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show St Helens Council that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
