Careline Officer in St Helens

St Helens Borough Council's Careline service offers a local monitoring and response service to the vulnerable, elderly and people with disabilities, 24 hours a day, 7 days a week, via a Lifeline Emergency Unit within their own home. The Careline control centre is operated by specially trained staff and its aim is to maintain service users' independence and security, giving peace of mind to them and their families in the knowledge and reassurance that help is always at hand. We specialise in assisting people who wish to continue living independently and offer assistance when they experience a fall or minor domestic emergency.

Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our residents day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.

We are excited to offer a full-time 37-hour permanent Careline Officer post within our service, based at Hardshaw Brook in Parr, St Helens. The post covers a 15-week rota of day shifts 7am - 7pm and late shifts, 7pm - 7am. Applicants must hold a current, clean driving licence and have some experience of working in a care environment. They must have a good standard of secondary education, ideally up to NVQ level 2, and be an excellent communicator.

The aim of the Careline service is to promote independent and positive fulfilling lives for Service Users, by supporting them to live safely in their own homes for as long as possible. This role will involve answering and responding to emergency calls via a personal alarm system and ensuring any appropriate response is arranged. It will also involve supporting North-West Ambulance Service where appropriate and assistance to Torus Housing within their sheltered schemes.

As a council employee you will benefit from a thorough induction, supervision, appraisal, support from your line manager, paid holiday entitlements, occupational health support and access to other employee benefits. This is an Enhanced Disclosure post.

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection. All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.