At a Glance
- Tasks: Provide prompt and effective referral and assessment services in health and social care.
- Company: St Helens Council, dedicated to supporting the community.
- Benefits: Comprehensive benefits package, ongoing training, and a pension scheme.
- Other info: Join a positive working environment with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and ability to handle sensitive matters.
The predicted salary is between 25000 - 30000 £ per year.
St Helens Council is looking for a Contact Cares Advisor in the Adult Social Services Department. You will provide prompt and effective referral and assessment services to inbound customer enquiries in a multi-disciplinary health and social care setting.
The role requires customer service experience and the ability to handle sensitive matters. The Council offers ongoing training, a positive working environment, and a comprehensive benefits package, including a pension scheme.
Care Access Advisor - Health & Social Care Frontline in St Helens employer: St Helens Council
St Helens Council is an excellent employer, offering a supportive and positive working environment for Care Access Advisors in the Adult Social Services Department. With a strong focus on employee growth through ongoing training and a comprehensive benefits package, including a pension scheme, the Council is dedicated to fostering a culture of care and collaboration, making it an ideal place for those seeking meaningful and rewarding employment in health and social care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Access Advisor - Health & Social Care Frontline in St Helens
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work at St Helens Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've handled sensitive situations effectively. We want to see how you shine in real-life scenarios!
✨Tip Number 3
Show your passion for health and social care! When you get the chance, share why this field matters to you. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Care Access Advisor - Health & Social Care Frontline in St Helens
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience and any relevant skills. We want to see how you can handle sensitive matters effectively, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Show Your Passion:Let us know why you’re excited about the Care Access Advisor position! Share your enthusiasm for working in health and social care, and how you can contribute to our positive working environment. We love seeing genuine interest!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Helens Council
✨Know Your Stuff
Make sure you understand the role of a Care Access Advisor and the specific responsibilities involved. Familiarise yourself with St Helens Council's values and how they align with your own experience in customer service and handling sensitive matters.
✨Showcase Your Empathy
In this role, you'll be dealing with vulnerable individuals. Prepare examples from your past experiences where you've demonstrated empathy and effective communication. This will show that you can handle sensitive situations with care.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing training opportunities, and the challenges faced in the Adult Social Services Department. This not only shows your interest but also helps you gauge if the environment is right for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ensure you address the specific points raised. This will demonstrate your ability to engage effectively in a multi-disciplinary setting.
