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- Tasks: Be the first point of contact for safeguarding concerns and support families in need.
- Company: St Helens Council, a passionate and ambitious local authority.
- Benefits: Well-being support, financial benefits, learning opportunities, and career progression.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Strong communication skills and a desire to help others.
- Other info: Flexible working with opportunities for home working and training.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Referral & Information Coordinator role at St Helens Council.
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
Making A Difference as A Referral and information Coordinator in MASH
We have a Referral and Information Coordinator role designed for an individual seeking a rewarding role within Children’s Services. You will be the first point of contact for families living in, and professionals working in St Helens to report safeguarding concerns for children in the region who do not have an allocated social worker. You will therefore be providing support, advice, and signposting to help protect children and young people from abuse and neglect. MASH is a multi-agency team and therefore you will benefit from working closely with other partner agencies and services within St Helens. This role includes:
Responsibilities
- Receiving & appropriately directing calls in relation to children not open to Children\’s social care from members of the public, family members or professionals
- Alerting MASH managers to immediate safeguarding concerns without delay
- Reviewing all service request forms from professionals and transferring the information onto the electronic system
- Seeking more information from professionals when required to ensure referrals are good quality
- Ensuring all key family details are recorded electronically including names, DOB, addresses, relationships, ethnicity, religion, language, and Nationality
- Providing a summary of CSC involvement with families to key professionals such as CAFCASS, midwifery and police
- Generating contact records which accurately record all information provided and shared during telephone calls
- Completing Chronologies of previous CSC history and involvement on all contacts created
This is an exciting opportunity for you to utilise existing skills and develop new ones. You will receive continuous support, development, and career progression opportunities on your journey with us. For some this could be support to train to be a qualified Social Worker.
The posts include some home working but will require you to regularly attend the St Helens office and travel around the St Helens and surrounding areas for training when required.
How to find out more
Interested to Find Out More?
You can review our full job description details, and person specification information here.
You are also welcome to contact us for a chat before applying by emailing us at joannepinches@sthelens.gov.uk
Thank you for your interest in working for us.
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Referral & Information Coordinator employer: St Helens Council
Contact Detail:
St Helens Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral & Information Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to St Helens Council. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research St Helens Council’s values and services. Show us you’re passionate about making a difference in children’s lives.
✨Tip Number 3
Practice your communication skills. As a Referral & Information Coordinator, you’ll need to be clear and concise. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Referral & Information Coordinator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you highlight those in your application!
Be Clear and Concise: When you're putting together your written application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for the Referral & Information Coordinator role.
Show Your Passion for the Role: Let us know why you’re excited about this position! Share your enthusiasm for working in Children’s Services and how you can contribute to making a difference in the community. We love seeing genuine interest in our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Helens Council
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Referral & Information Coordinator. Familiarise yourself with safeguarding procedures and the importance of accurate information recording, as this will show your commitment to the role.
✨Research St Helens Council
Dive into the values and mission of St Helens Council. Understanding their vision for community support will help you align your answers with their goals, demonstrating that you're not just looking for any job, but specifically want to contribute to their mission.
✨Prepare Real-Life Examples
Think of specific situations where you've had to handle sensitive information or work collaboratively with others. Be ready to share these examples during the interview to showcase your skills in communication and teamwork, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics within MASH. This shows your genuine interest in the position and helps you gauge if the environment is the right fit for you.
