At a Glance
- Tasks: Be the friendly face of property services, handling enquiries and ensuring smooth operations.
- Company: Join St Helens Borough Council, a community-focused local authority.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Other info: Diverse and inclusive workplace with guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
We Are St Helens Borough Council
St Helens Borough Council is a local authority serving residents, businesses, schools and visitors. We provide a range of services to the community.
Making a Difference as a Property Customer Service Liaison Officer
We are looking for an energetic and customer‑focused individual to join our team.
The role ensures seamless day‑to‑day operations, supporting the wider Property Services Team and our customers.
You will provide a range of administrative and customer services tasks, acting as the first point of contact for all property‑related enquiries and maintenance requests, ensuring they are logged, tracked and updated consistently within the Property Management Systems.
Responsibilities & Outcomes
- Provide a property customer service desk, maintaining a proactive, customer‑focused approach.
- Act as the first point of contact for phone, email and website enquiries, ensuring sufficient information is collected for appropriate handling or redirection.
- Confirm all maintenance and other work requests via formal purchase orders and assign correct priority ratings in line with Council procedures.
- Organise and manage ordering processes for all servicing contracts in conjunction with the Facilities Management Team and the Building Maintenance Team.
- Resolve queries regarding orders, process, progress and expenditure of the work requests.
- Assist in logging, assigning and authorising invoices in liaison with relevant Property Services team members.
- Assist in obtaining prices, quotations, delivery dates and detailed information about goods and services provided.
- Assist in the production of Key Performance Indicators as appropriate.
- Support the Property Service Team with photocopying, scanning, shredding, etc., ensuring data records are inputted, checked, monitored and stored appropriately.
- Promote opportunities for improving data collection, input and quality.
- Carry out other duties appropriate to the grade of the post.
- Relationships Within the Organisation
- Property Services staff
- Council-wide staff at a borough or regional level
- Customers, clients and the public
- Contractors
- Generic Responsibilities
- Comply with the Council’s Health and Safety Policy and associated safe working procedures and guidelines.
- Comply with the Council’s Comprehensive Equality Policy and ensure it is implemented within the service area of the post.
- Comply with the Council’s Information Management Framework (including the Data Protection Policy, Code of Practice and Social Media Policy).
- Comply with the Council's Code of Conduct, upholding the Seven Principles of Public Life and maintaining the highest standards of conduct.
- The Council guarantees an interview to disabled applicants who meet the essential job criteria.
- Equality & Diversity
We encourage applicants from diverse backgrounds who share our values and commitment to inclusion.
The Council guarantees an interview to disabled applicants who meet the essential criteria and will provide reasonable adjustments where necessary.
Be Scam Aware
St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact
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StudySmarter Expert Advice🤫
We think this is how you could land Property Services Customer Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at St Helens Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like St Helens Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Property Services Customer Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to St Helens Council:Your cover letter is your chance to shine! Tell us why you want to work at St Helens Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at St Helens Council!
How to prepare for a job interview at St Helens Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
