At a Glance
- Tasks: Provide IT support to primary schools, ensuring smooth tech operations.
- Company: St Helens Council is a modernising council dedicated to supporting children and families.
- Benefits: Enjoy flexible hours, competitive salary, and a supportive work environment.
- Other info: Full DBS check needed; driving licence is mandatory.
- Why this job: Make a real difference in the community while developing your IT skills.
- Qualifications: One year of IT support experience required; customer service skills essential.
The predicted salary is between 25000 - 31000 £ per year.
Overview
Primary Schools ICT Technician role at St Helens Council – join to apply.
St Helens Borough Council is located in the Northwest close to Liverpool, Manchester and Lancashire. This modernising Council is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on progress and put children at the centre of our care. We value our workforce and the skills and support available to colleagues.
Responsibilities
- Provide IT support to primary schools within the borough, working as part of the Primary Schools Team and supported by the Primary Schools Team Manager and senior IT engineers.
- Act as the primary IT engineer for allocated schools, visiting them weekly and providing reactive support as required, with project work during school holidays.
- Deliver both first- and second-line support to staff and students.
- Support end-user devices including Windows PCs, printers, iPads and audio/visual equipment; basic networking tasks (cable patching, wireless connectivity, IP configuration and troubleshooting).
- Administer users and computers using Microsoft Server 2016-2022, Microsoft 365, Microsoft Intune and Microsoft Configuration Manager (experience would be an advantage).
- Maintain good customer service and liaise with school staff and children; participate in a service desk; a DBS check will be carried out for successful applicants; ITIL qualification is advantageous but not required.
- Be organised, take ownership of service desk calls and prioritise them based on impact.
- Minimum of one year\'s experience in an IT support environment.
- Service coverage hours are Monday–Friday, 8:30am–4:30pm, with flexibility to cover between 8:00am and 5:00pm as required.
Qualifications
- At least one year of IT support experience.
- Experience supporting end-user devices (Windows PCs, printers, iPads) and AV equipment; basic networking.
- Experience administering users/computers using Microsoft Server 2016-2022, Microsoft 365, Microsoft Intune and Microsoft Configuration Manager; this would be advantageous.
- Good customer service skills; ability to liaise with school staff and children.
- Full DBS check required for successful applicant.
- Service desk experience; ITIL qualification advantageous but not required.
- Organised and able to take ownership of service desk calls and prioritise by impact.
Salary and Hours
Salary: £28,598 - £31,022 per annum
Hours: 37 hours per week
Service delivery hours are Monday – Friday, 8:30am – 4:30pm; however, flexibility to cover between 8:00am and 5:00pm may be required.
Other requirements
- This is an Enhanced Disclosure post; a valid Driving Licence is an essential requirement of the role.
Equality & Diversity
St Helens Council is committed to equality and diversity. We encourage applicants from diverse backgrounds who share our values and commitment to inclusion and will ensure reasonable adjustments in selection for qualifying disabled candidates. All Council employees are expected to abide by the Nolan Principles.
Note
We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.
#J-18808-LjbffrPrimary Schools ICT Technician in St Helens employer: St Helens Council
St Helens Borough Council is an exceptional employer, dedicated to making a positive impact on the community while supporting the professional growth of its workforce. With a strong commitment to fair employment practices, employees benefit from a supportive work culture, comprehensive training opportunities, and a range of employee rewards that enhance job satisfaction. Located in the vibrant Northwest, this role as a Primary Schools ICT Technician offers the chance to work closely with schools, ensuring that technology enhances learning for children and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Primary Schools ICT Technician in St Helens
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Microsoft Server 2016-22 and Microsoft 365. Having hands-on experience or even a basic understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with potential employers. Since you'll be working closely with school staff and students, demonstrating your ability to communicate effectively and provide support will be crucial.
✨Tip Number 3
Network with current or former employees of St Helens Council or similar organisations. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your experience with service desk operations and prioritising calls based on impact. This is a key aspect of the role, so having examples ready will demonstrate your readiness for the position.
We think you need these skills to ace Primary Schools ICT Technician in St Helens
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, especially with end user devices like Windows PCs and iPads. Mention any specific skills related to networking and Microsoft products that align with the job description.
Craft a Strong Cover Letter:In your cover letter, express your passion for supporting education through technology. Highlight your customer service skills and any experience working with children or in educational settings, as this role involves liaising with school staff and students.
Showcase Relevant Experience:When detailing your work history, focus on your previous roles in IT support. Include specific examples of how you handled service desk calls, prioritised tasks, and provided both first- and second-line support.
Highlight Your Qualifications:If you have any ITIL qualifications or experience with Microsoft Server, Intune, or Configuration Manager, make sure to mention these. Even if not required, they can set you apart from other candidates.
How to prepare for a job interview at St Helens Council
✨Showcase Your Technical Skills
Be prepared to discuss your experience with end user devices like Windows PCs, printers, and iPads. Highlight any specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Abilities
Since you'll be liaising with school staff and children, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Organisational Skills
The role requires you to manage service desk calls and prioritise based on impact. Prepare to discuss how you organise your workload and ensure timely responses to support requests, perhaps by sharing a specific instance where you successfully managed multiple tasks.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft Server, Microsoft 365, and networking basics. Being able to discuss these technologies confidently will show that you're ready to hit the ground running in the role.
