At a Glance
- Tasks: Provide support and guidance in health and social care services to improve lives.
- Company: St Helens Borough Council, a modernising council passionate about community care.
- Benefits: Attractive salary, excellent pension scheme, and ongoing training opportunities.
- Other info: Flexible shift patterns and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in customer service with strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are St Helens Borough Council, located in the heart of the Northwest close to Liverpool, Manchester and Lancashire. St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.
St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens, bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. Contact Cares has streamlined and simplified the way residents access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy.
Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) will operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact. Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries.
You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters. You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays.
We will provide you with the necessary training and support including track and trace scripts and processes, adult and children safeguarding processes, system training, non-complex assessment training and much more to enable you to successfully undertake the role. On-going training will be provided as the service continues to develop.
We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council. We seek to create a positive, open and progressive working environment. We offer an attractive salary and relocation package, as well as an excellent pension scheme. All Council workplaces have been assessed and are operating in accordance with social distancing guidelines.
For an informal discussion please contact Amy Williams on 01744675338. Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact recruitment@sthelens.gov.uk
St Helens Council is a Disability Confident Leader, guaranteeing an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.
Contact Cares Advisor in Knowsley employer: St Helens Council
St Helens Borough Council is an exceptional employer dedicated to making a meaningful impact in the lives of children and families within the community. With a strong focus on employee development, we offer comprehensive training and support, ensuring our workforce is equipped to thrive in a dynamic health and social care environment. Our inclusive work culture values diversity and promotes a positive atmosphere, making St Helens a rewarding place to build your career as a Contact Cares Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Cares Advisor in Knowsley
✨Tip Number 1
Get to know the Council's values and mission. When you understand what St Helens Borough Council stands for, you can tailor your approach during interviews to show how you align with their goals. This will make you stand out as a candidate who truly gets it!
✨Tip Number 2
Practice your communication skills! As a Contact Cares Advisor, you'll need to be clear and confident when dealing with sensitive matters. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and the work culture. They might share valuable insights that could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows you're proactive and genuinely interested in joining the team at St Helens Borough Council.
We think you need these skills to ace Contact Cares Advisor in Knowsley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Contact Cares Advisor. We want to see how you can make a difference in our community!
Showcase Your Communication Skills:Since this role involves clear and confident communication, give examples in your application that demonstrate your ability to handle sensitive situations effectively. We love seeing real-life scenarios!
Be Honest About Your Experience:If you've worked in customer-focused environments before, share those experiences! We value honesty and want to know how your background prepares you for this role.
Apply Early Through Our Website:Don’t wait until the last minute! Apply early through our website to ensure your application is considered. We might close the advert early if we get enough applications, so don’t miss out!
How to prepare for a job interview at St Helens Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Cares Advisor. Familiarise yourself with the services offered by St Helens Borough Council and how they impact the community. This will help you demonstrate your genuine interest in the role and show that you're ready to contribute.
✨Showcase Your Communication Skills
As this role requires clear and confident communication, prepare examples from your past experiences where you've successfully handled customer inquiries or sensitive situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Resilience and Empathy
Be ready to discuss how you've dealt with challenging situations in previous roles. Highlight your ability to remain calm under pressure and your approach to handling sensitive matters. This will show that you possess the emotional intelligence needed for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, and the council's vision for the future. This not only shows your enthusiasm for the position but also helps you gauge if the role aligns with your career goals.
