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- Tasks: Help clients with housing issues and find suitable accommodation solutions.
- Company: Join St Helens Council, dedicated to making a positive impact in the community.
- Benefits: Enjoy employee perks and a supportive work environment.
- Why this job: Make a real difference by preventing homelessness and supporting those in need.
- Qualifications: Must have two years' experience in housing advice and strong communication skills.
- Other info: This is a fixed-term role for two years, perfect for gaining valuable experience.
The predicted salary is between 28800 - 43200 £ per year.
1 week ago Be among the first 25 applicants
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Direct message the job poster from St Helens Council
Location: The Millennium Centre, St Helens
Employment type: Fixed Term – 2 years
Making a Difference
St Helens Council are looking for an experienced and enthusiastic Housing Solutions Officer to join this busy service.
You will be the first point of contact for clients experiencing accommodation issues and you will be responsible for assessing their needs and deciding on the most appropriate course of action, including assisting people into temporary and permanent accommodation.
We are looking for an excellent communicator who has the ability to deal sensitively with customers and the ability to signpost correctly within the team.
This post is Fixed Term for two years.
Purpose of the Role
To deliver the Council’s Housing Solutions service applying a customer focused, proactive, problem-solving approach to overcoming housing difficulties in order to prevent homelessness, including effective homelessness case management where this becomes necessary. To provide information, advice and assistance covering all available housing options whilst supporting the sustainment of existing accommodation or accessing alternative accommodation where required.
Key Skills to Have
- Working knowledge of housing / homelessness legislation and associated procedures.
- Ability to work effectively with partner agencies to achieve outcomes.
- Strong IT skills and good record keeping skills.
- Minimum of two years’ experience in delivering housing advice / options to customers.
- Experience of caseload management.
- Educated to at least NVQ Level 3 or equivalent.
Benefits That Make a Real Difference to Our Employees…
Take a look at what\’s employee benefits are on offer via the link below, find out more about what it is like to work at St Helens and see what real employees have to say.
St Helens Borough Council | Jobs | Search here for your perfect career – Employee Benefits
Feeling curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
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Housing Solutions & Advice Officer employer: St Helens Council
Contact Detail:
St Helens Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Solutions & Advice Officer
✨Tip Number 1
Familiarise yourself with the latest housing and homelessness legislation. Being well-versed in these laws will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums where you can connect with others in the field. This could lead to valuable insights and even potential referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experience. Consider scenarios where you've successfully managed a caseload or resolved a complex housing issue, as these will be relevant to the role.
✨Tip Number 4
Research St Helens Council's current housing initiatives and challenges. Showing that you understand their specific context and needs will set you apart as a candidate who is genuinely interested in making a difference.
We think you need these skills to ace Housing Solutions & Advice Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Housing Solutions & Advice Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your previous experience in housing advice or case management. Provide specific examples of how you've successfully assisted clients with accommodation issues, showcasing your problem-solving skills and customer-focused approach.
Showcase Communication Skills: Since excellent communication is key for this role, include examples that demonstrate your ability to communicate effectively with clients and partner agencies. Mention any relevant training or experiences that have honed these skills.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out and resonates with the hiring team.
How to prepare for a job interview at St Helens Council
✨Know Your Legislation
Familiarise yourself with housing and homelessness legislation before the interview. Being able to discuss relevant laws and procedures will demonstrate your expertise and show that you are prepared for the role.
✨Showcase Your Communication Skills
As a Housing Solutions Officer, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially in sensitive situations, to highlight your ability to handle difficult conversations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved housing issues or helped clients find solutions. Be ready to discuss your proactive approach to problem-solving and how it can benefit the council's service.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready to ask the interviewers about the team dynamics, challenges faced by the department, and the council's future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
