At a Glance
- Tasks: Support monitoring of Adult Services and Public Health contracts to ensure quality outcomes.
- Company: St Helens Borough Council, a modernising council passionate about community care.
- Benefits: Competitive salary, pension scheme, flexible working, and commitment to employee well-being.
- Other info: Join a diverse team dedicated to transforming public services.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Organised, detail-oriented, and collaborative individuals are encouraged to apply.
The predicted salary is between 27000 - 33000 £ per year.
We are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the Adults and families we support, our communities and our workforce.
As part of our transformation journey, we continue to build on our progress and put people firmly at the centre of our care.
We can only do this because of our highly valued, skilled, and supported workforce.
Join Our Contract Monitoring Team
We're looking for a motivated and organised professional to support the monitoring of commissioned Adult Services and Public Health contracts.
You’ll work across both service areas, helping to ensure contracts are effectively monitored, performance information is accurately reported, and providers comply with contractual requirements.
Managing your own workload, you’ll play a key role in meeting deadlines, maintaining high standards, and supporting the delivery of quality services across the borough.
If you're highly organised, enjoy working collaboratively, and have a keen eye for detail, we'd love to hear from you.
- Roles That Matter
- What You’ll Be Doing
As a key member of the Contract Monitoring Team, you’ll help ensure commissioned Adult Services and Public Health contracts are effectively monitored, compliant, and delivering quality outcomes.
- You’ll support a wide range of contract monitoring activities, including:
- Coordinating and maintaining contract monitoring systems, processes, and documentation.
- Collecting, analysing, and reporting performance data using Power BI and other information sources.
- Supporting annual contract review processes, including provider uplifts, benchmarking exercises, and monitoring visits.
- Producing performance reports, KPI analysis, and management information to support informed decision-making.
- Maintaining accurate contract records, monitoring schedules, action logs, and provider information.
- Supporting due diligence activities and ensuring key information is accurately recorded and maintained.
- Managing Freedom of Information (FOI) requests in line with statutory requirements and data protection legislation.
- Working closely with colleagues, providers, and partners to gather, analyse, and share information that supports effective contract oversight.
- Monitoring progress against contract monitoring programmes, ensuring activities are completed within agreed timescales.
- Contributing to the continuous improvement of contract monitoring processes, systems, and reporting mechanisms.
- Supporting audits, service reviews, and risk management activities across the department.
- Keeping up to date with developments in Adult Services, Public Health, and relevant performance management frameworks
Full Job Description & Person Specification Documents are included with this advert.
Employees can regularly work away from Council workspaces (including home or other locations), alongside required office-based working.
The balance between remote and office-based working is determined at service level based on operational need, however, there has been a minimum specification that staff will work at least 2 days from an office-based location.
Making a Difference
Whatever stage of your career, working in the public sector puts you at the heart of communities.
Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives.
We could not do this without the dedication, professionalism and strength of our workforce.
There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.
As a St Helens Council employee, you’ll be enrolled in the Merseyside Pension Fund Pension Scheme.
Use the calculator to see what your annual pension could be worth based on your salary and length of service. (Try the calculator)
St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter.
The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.
Equality & Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.
The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.
Be scam aware: St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact
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Contract Support Officer employer: St Helens Council
St Helens Borough Council is an excellent employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee well-being, professional development, and fair employment practices, the Council offers a range of benefits including participation in the Merseyside Pension Fund and opportunities for career progression. Located in the vibrant Northwest, close to major cities, employees enjoy a balanced work-life dynamic with flexible working arrangements that enhance their ability to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like St Helens Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like St Helens Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Contract Support Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for St Helens Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at St Helens Council
✨Get to Know Public Sector Values
Before your interview with St Helens Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for St Helens Council.
