At a Glance
- Tasks: Provide support and guidance in health and social care services.
- Company: St Helens Borough Council, dedicated to improving lives in the community.
- Benefits: Flexible shifts, competitive pay, and a chance to make a real difference.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Join a passionate team making a positive impact on people's lives.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
We are St Helens Borough Council, located in the heart of the Northwest close to Liverpool, Manchester and Lancashire. St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.
St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. St Helens Borough Council is proud to be part of this partnership.
Contact Cares has streamlined and simplified the way residents access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy. Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) will operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact.
Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries. You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters.
You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks).
Contact Cares Advisor employer: St Helens Council
St Helens Borough Council is an exceptional employer, dedicated to making a meaningful impact in the lives of children and families within the community. With a strong focus on employee support and development, we offer a collaborative work culture that values innovation and teamwork, all while being situated in a vibrant area close to major cities like Liverpool and Manchester. As a Contact Cares Advisor, you will have the opportunity to grow professionally in a multi-disciplinary health and social care environment, contributing to our mission of improving lives and services for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Cares Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at St Helens Borough Council.
✨Tip Number 2
Prepare for the interview by researching the council's values and recent initiatives. Show us that you’re not just another candidate; demonstrate your passion for making a difference in the community.
✨Tip Number 3
Practice your communication skills! As a Contact Cares Advisor, clear and confident communication is key. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at St Helens Borough Council.
We think you need these skills to ace Contact Cares Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Contact Cares Advisor. We want to see how you can make a difference in our community!
Showcase Your Communication Skills:Since this role involves clear communication, don’t forget to demonstrate your ability to convey information effectively. Use examples from your past experiences where you’ve successfully communicated with customers or colleagues.
Be Honest About Your Experience:If you've dealt with sensitive situations before, share those experiences! We value resilience and the ability to handle challenging matters, so let us know how you've managed similar scenarios in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board as part of our amazing team!
How to prepare for a job interview at St Helens Council
✨Know Your Stuff
Make sure you understand the role of a Contact Cares Advisor and the services provided by St Helens Borough Council. Familiarise yourself with their approach to health and social care, as well as the specific responsibilities you'll have in the Customer Service Centre.
✨Showcase Your Communication Skills
Since this role requires clear and confident communication, prepare examples from your past experiences where you've successfully handled customer inquiries or sensitive situations. Practise articulating these scenarios so you can convey your skills effectively during the interview.
✨Demonstrate Resilience
Be ready to discuss how you've dealt with challenging or emotive situations in previous roles. The interviewers will want to see that you can remain calm and professional under pressure, so think of specific instances where you've shown resilience.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the training process, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
