At a Glance
- Tasks: Provide prompt and effective referral and assessment services in health and social care.
- Company: St Helens Council, dedicated to supporting the community.
- Benefits: Ongoing training, positive work environment, and comprehensive benefits package.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and ability to handle sensitive matters.
The predicted salary is between 25000 - 30000 £ per year.
St Helens Council is looking for a Contact Cares Advisor in the Adult Social Services Department. You will provide prompt and effective referral and assessment services to inbound customer enquiries in a multi-disciplinary health and social care setting.
The role requires customer service experience and the ability to handle sensitive matters. The Council offers ongoing training, a positive working environment, and a comprehensive benefits package, including a pension scheme.
Care Access Advisor - Health & Social Care Frontline employer: St Helens Council
St Helens Council is an excellent employer, offering a supportive and positive working environment for Care Access Advisors in the Adult Social Services Department. With a strong commitment to employee development through ongoing training and a comprehensive benefits package, including a pension scheme, the Council fosters a culture of growth and collaboration, making it an ideal place for those seeking meaningful and rewarding employment in health and social care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Access Advisor - Health & Social Care Frontline
✨Tip Number 1
Make sure you research St Helens Council and the Adult Social Services Department. Knowing their values and services will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role involves handling sensitive matters, think of scenarios where you’ve successfully resolved issues or provided support. We want you to shine when discussing your experience!
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what it’s like to work there and what the interview process is like. Plus, it shows initiative and interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in health and social care.
We think you need these skills to ace Care Access Advisor - Health & Social Care Frontline
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service and handling sensitive matters. We want to see how your skills align with the role of a Care Access Advisor!
Showcase Your Communication Skills:Since this role involves dealing with inbound customer enquiries, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle conversations effectively.
Highlight Your Team Spirit:Working in a multi-disciplinary health and social care setting means teamwork is key. Share examples of how you've collaborated with others in previous roles to show us you're a team player!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at St Helens Council
✨Know Your Stuff
Make sure you understand the role of a Care Access Advisor and the specific responsibilities involved. Familiarise yourself with St Helens Council's values and how they align with your own experience in customer service and handling sensitive matters.
✨Showcase Your Empathy
In this role, you'll be dealing with vulnerable individuals. Prepare examples from your past experiences where you've demonstrated empathy and effective communication. This will show that you can handle sensitive situations with care.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing training opportunities, and the support system in place for new hires. This not only shows your interest in the role but also helps you gauge if the environment is right for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Responding thoughtfully will demonstrate your ability to engage with customers effectively, which is crucial for a Care Access Advisor.
