At a Glance
- Tasks: Respond to emergency calls and support vulnerable individuals in their homes.
- Company: St Helens Borough Council, a leading fair employer dedicated to community service.
- Benefits: Paid holidays, occupational health support, and a thorough induction programme.
- Other info: Join a supportive team committed to diversity and employee well-being.
- Why this job: Make a real difference in people's lives while promoting independence and security.
- Qualifications: Experience in care and excellent communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
We are excited to offer a full-time 37-hour permanent Careline Officer post within our service, based at Hardshaw Brook in Parr, St Helens. The post covers a 15-week rota of day shifts 7am - 7pm and late shifts, 7pm - 7am. Applicants must hold a current, clean driving licence and have some experience of working in a care environment. They must have a good standard of secondary education, ideally up to NVQ level 2, and be an excellent communicator.
St Helens Borough Council's Careline service offers a local monitoring and response service to the vulnerable, elderly and people with disabilities, 24 hours a day, 7 days a week, via a Lifeline Emergency Unit within their own home. The Careline control centre is operated by specially trained staff and its aim is to maintain service users' independence and security, giving peace of mind to them and their families in the knowledge and reassurance that help is always at hand. We specialise in assisting people who wish to continue living independently and offer assistance when they experience a fall or minor domestic emergency.
Making a Difference
Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our residents day in and day out, making a positive impact on people's lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.
Roles That Matter
The aim of the Careline service is to promote independent and positive fulfilling lives for Service Users, by supporting them to live safely in their own homes for as long as possible. This role will involve answering and responding to emergency calls via a personal alarm system and ensuring any appropriate response is arranged. It will also involve supporting North-West Ambulance Service where appropriate and assistance to Torus Housing within their sheltered schemes.
As a council employee, you will benefit from a thorough induction, supervision, appraisal, support from your line manager, paid holiday entitlements, occupational health support and access to other employee benefits. This is an Enhanced Disclosure post.
St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.
Equality & Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.
Careline Officer in St Helens employer: St Helens Borough Council
St Helens Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With a focus on community impact, employees in the Lead Consumer Protection & Regulatory Compliance role will have the opportunity to make a meaningful difference while benefiting from continuous training and growth opportunities in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Officer in St Helens
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at St Helens Borough Council!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at St Helens Borough Council.
We think you need these skills to ace Careline Officer in St Helens
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at St Helens Borough Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to St Helens Borough Council and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at St Helens Borough Council. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to St Helens Borough Council's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at St Helens Borough Council
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with St Helens Borough Council.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at St Helens Borough Council will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact St Helens Borough Council and how you would contribute to adapting HR strategies.
