At a Glance
- Tasks: Triaging referrals and supporting service users in Occupational Therapy.
- Company: St Helens Council, dedicated to transforming community health and social care.
- Benefits: Attractive salary, excellent pension scheme, and ongoing training support.
- Other info: Flexible working options with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and basic IT proficiency required.
The predicted salary is between 37033 - 45263 £ per year.
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce. Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
St Helens Cares is the new approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. St Helens Council is proud to be part of this partnership.
Key to this vision is Contact Cares; which aims to simplify the way we access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy. Our Occupational Therapy Team are committed to supporting and assisting people with disabilities to improve their quality of life and be as independent as possible in their home environment.
You will be responsible for triaging referrals received to the Occupational Therapy Team and deal with a variety of queries that come in relating to the Occupational Therapy Service. You will need to interact with service users, family members and professionals in order to gain more information to support the triage process. You should be self-motivated and have excellent listening and communication skills, both written and verbal and be able to confidently build rapport with service users and family members over the phone. You should be competent in accessing IT systems such as Microsoft Word and Excel and will need to access the Council's case recording system to information gather and input case records. You will need a good understanding of the Occupational Therapy team and the criteria for service provision and training will be provided to support this.
This post is 5 days a week Monday to Friday.
We will provide you with the necessary training and support to enable you to successfully undertake the role and on-going training will be provided as the service continues to develop. We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council. We seek to create a positive, open and working environment. We offer attractive salary and relocation package and an excellent pension scheme.
This Authority is committed to safeguarding and promoting welfare of adults, children and young people and expects all staff and volunteers to share this commitment.
Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our residents day in and day out, making a positive impact on people’s lives. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.
As a St Helens Council employee, you’ll be enrolled in the Merseyside Pension Fund Pension Scheme.
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection. All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.
Occupational Therapy Duty Officer employer: St Helens Borough Council
St Helens Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With a focus on community impact, employees in the Lead Consumer Protection & Regulatory Compliance role will have the opportunity to make a meaningful difference while benefiting from continuous training and growth opportunities in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Occupational Therapy Duty Officer
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like St Helens Borough Council.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at St Helens Borough Council.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like St Helens Borough Council, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Occupational Therapy Duty Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at St Helens Borough Council.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at St Helens Borough Council.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to St Helens Borough Council. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at St Helens Borough Council. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at St Helens Borough Council
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research St Helens Borough Council’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
