At a Glance
- Tasks: Support clients facing accommodation issues and help them find suitable housing solutions.
- Company: St Helens Council, dedicated to preventing homelessness and supporting families.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a passionate team focused on community support and effective problem-solving.
- Why this job: Make a real difference in people's lives by helping them secure stable housing.
- Qualifications: Experience in housing advice, strong communication skills, and knowledge of housing legislation.
The predicted salary is between 30000 - 42000 € per year.
You will be the first point of contact for clients experiencing accommodation issues and you will be responsible for assessing their needs and deciding on the most appropriate course of action, including assisting people into temporary and permanent accommodation.
To deliver the Council's Housing Solutions service applying a customer focused, proactive, problem-solving approach to overcoming housing difficulties in order to prevent homelessness, including effective homelessness case management where this becomes necessary.
To provide information, advice and assistance covering all available housing options whilst supporting the sustainment of existing accommodation or accessing alternative accommodation where required.
St Helens Council are looking for an experienced and enthusiastic Housing Solutions Officer to join this busy service. We are looking for an excellent communicator who has the ability to deal sensitively with customers and the ability to signpost correctly within the team.
- Working knowledge of housing / homelessness legislation and associated procedures.
- Ability to work effectively with partner agencies to achieve outcomes.
- Strong IT skills and good record keeping skills.
- Minimum of two years' experience in delivering housing advice / options to customers.
- Experience of caseload management.
- Educated to at least NVQ Level 3 or equivalent.
Delivery Support Officer (EYS and Families) in Liverpool employer: St Helens Borough Council
St Helens Council is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to community service, employees enjoy a supportive work culture that fosters collaboration and innovation, alongside opportunities for growth in the housing sector. The role of Delivery Support Officer offers a chance to make a meaningful impact in the lives of individuals facing accommodation challenges, all within a dynamic and dedicated team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Support Officer (EYS and Families) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a recommendation.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing solutions and case management. We suggest role-playing with a friend or using online resources to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've successfully assisted clients with accommodation issues. Highlight your proactive approach and ability to work with partner agencies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at St Helens Council.
We think you need these skills to ace Delivery Support Officer (EYS and Families) in Liverpool
Some tips for your application 🫡
Show Your Passion for Housing Solutions:When writing your application, let your enthusiasm for helping people with housing issues shine through. We want to see that you genuinely care about making a difference in the lives of those facing accommodation challenges.
Highlight Relevant Experience:Make sure to detail your experience in delivering housing advice and managing caseloads. We’re looking for someone who can hit the ground running, so don’t hold back on showcasing your skills and past achievements!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your qualifications and experiences, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly, and you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at St Helens Borough Council
✨Know Your Stuff
Make sure you brush up on housing and homelessness legislation before the interview. Understanding the key policies and procedures will show that you're serious about the role and can hit the ground running.
✨Showcase Your Communication Skills
As a Delivery Support Officer, you'll need to communicate effectively with clients and partner agencies. Prepare examples of how you've successfully navigated sensitive conversations or resolved conflicts in the past to demonstrate your skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled housing issues or helped clients find solutions. Be ready to discuss your proactive approach and how you assess needs to provide the best outcomes for clients.
✨Highlight Your IT and Record Keeping Skills
Since strong IT skills are essential for this role, be prepared to talk about your experience with case management systems or any relevant software. Mention how you ensure accurate record-keeping and how it contributes to effective service delivery.
