At a Glance
- Tasks: Provide support and guidance in a multi-disciplinary health and social care setting.
- Company: St Helens Borough Council, committed to equality and diversity.
- Benefits: Attractive salary, excellent pension scheme, and relocation package.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Make a real difference by helping people navigate health and social care services.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Based at Nightingale House adjacent to Whiston Hospital, you will operate within a multi‑disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact.
Responsibilities
- Provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries.
- Work within the shift rota, operating between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays.
- Use track and trace scripts and processes, adult and children safeguarding processes, system training and non‑complex assessment training to support service delivery.
- Deliver customer‑focused service with confident and clear communication skills.
- Respond to sensitive, emotive and challenging health and social care matters with resilience.
Requirements
- Experience working in a customer‑focused environment.
- Strong communication skills, confident and clear.
- Resilience and ability to appropriately deal with sensitive, emotive and challenging health and social care matters.
Benefits
- Attractive salary and relocation package.
- Excellent pension scheme.
- Workplace health and safety, operating in accordance with social distancing guidelines.
Equality, Diversity and Inclusion
St Helens Borough Council is a Disability Confident Leader. The Council guarantees an interview to disabled applicants who meet the essential criteria for the job and will provide reasonable adjustments within the interview/selection process. We respect and value the individuality and diversity that every employee brings and encourage applicants from diverse backgrounds.
Contact Cares Advisor employer: St Helens Borough Council
St Helens Borough Council is an exceptional employer, offering a supportive and inclusive work environment at Nightingale House, where you can make a meaningful impact in health and social care. With a strong focus on employee well-being, competitive salaries, and a robust pension scheme, we prioritise your growth and development while fostering a culture of equality, diversity, and inclusion. Join us to be part of a dedicated team that values resilience and clear communication in addressing sensitive community needs.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Cares Advisor
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like St Helens Borough Council.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at St Helens Borough Council.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like St Helens Borough Council, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Contact Cares Advisor
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at St Helens Borough Council.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at St Helens Borough Council.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to St Helens Borough Council. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at St Helens Borough Council. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at St Helens Borough Council
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research St Helens Borough Council’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
