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- Tasks: Provide clerical support to Children's Social Care teams and deliver excellent customer service.
- Company: St Helens Borough Council is a modernising council dedicated to supporting children and families.
- Benefits: Enjoy well-being initiatives, financial perks, and opportunities for learning and development.
- Why this job: Join a passionate team making a real difference in the community while developing your skills.
- Qualifications: Must be organised, able to work under pressure, and possess strong communication skills.
- Other info: This is a fixed-term role for 12 months, with flexible working hours.
The predicted salary is between 28800 - 48000 £ per year.
We are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
Making A Difference as a Clerical Officer within Children’s Social Care
St. Helens Council is looking for a highly motivated and organised person to join the busy Business Support Team.
Your main role will be to provide clerical support to the Children We Look After, Duty and Family Help and Protection teams within Children\’s Social Care.
As part of your job you will be responsible for providing excellent customer service either by telephone or via email.
Responding to enquiries and ensuring records are kept up to date.
You must have the ability to work within allocated timescales and will be expected to provide office cover within the team along with other colleagues. You must also have a proven ability to work under pressure in a team environment, possessing ability to use your own initiative.
Working Hours will be 29.6 hours across the week.
This is will be a fixed term contract for 12 months.
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
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Clerical Officer - fixed term for 12 months employer: St Helens Borough Council
Contact Detail:
St Helens Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer - fixed term for 12 months
✨Tip Number 1
Familiarise yourself with the specific needs of the Children’s Social Care sector. Understanding the challenges and priorities in this field will help you demonstrate your commitment and suitability during any discussions or interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in a busy environment. This will highlight your ability to work under pressure, which is crucial for the role.
✨Tip Number 3
Practice your customer service skills. Since the role involves providing excellent service via phone and email, consider role-playing scenarios with friends or family to refine your communication techniques.
✨Tip Number 4
Research St Helens Borough Council's values and recent initiatives. Being able to discuss how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Clerical Officer - fixed term for 12 months
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Clerical Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous clerical or administrative experience, particularly in a social care or customer service environment. Use specific examples to demonstrate your organisational skills and ability to work under pressure.
Showcase Your Skills: Make sure to mention your communication skills, both written and verbal, as well as your ability to work as part of a team. St Helens Borough Council values excellent customer service, so provide examples of how you've delivered this in past roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at St Helens Borough Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Clerical Officer. Be prepared to discuss how your skills and experiences align with the needs of the Children’s Social Care teams.
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, think of examples from your past experiences where you successfully handled enquiries or resolved issues. Be ready to share these during the interview.
✨Demonstrate Teamwork and Initiative
The job requires working under pressure in a team environment. Prepare to discuss situations where you worked collaboratively with others and instances where you took the initiative to solve problems.
✨Familiarise Yourself with the Council's Values
Research St Helens Borough Council's vision and values. During the interview, express how your personal values align with theirs and how you can contribute to their mission of supporting children and families.
