Shop Manager
Company: St Helena Hospice Salary: from £27,610.20 a year Hours: Full-time Location: Manningtree Working pattern: On-site Job type: Permanent Posting date: 30 Oct 2026 Closing date: 9 Nov 2026
Summary
St Helena Hospice is seeking a Shop Manager to work at our new Manningtree store. The role is for 37.5 hours per week working on a rota basis that will include weekends.
The new store will be a retail shop, donation centre and a cafe.
Main Duties
To lead a welcoming, safe and commercially successful St Helena shop and cafe that maximise sustainable income, provide an excellent customer and donor experience, develop an engaged team of staff and volunteers, strengthen St Helena’s profile within Manningtree, and support the effective receipt, processing, storage and movement of donated stock. Develop a programme of sustainability/upcycling workshops. The postholder will oversee the day-to-day cafe operation and complete the role-specific training required to do so safely and confidently.
Lead the day-to-day operation of the Manningtree shop and cafe, delivering agreed income, contribution, Gift Aid and other performance objectives.
Create an excellent customer, donor and cafe experience through service, shop and cafe presentation, stock availability, food and drink quality, workshops and local relevance.
Site leadership and intergated operationsCommercial performance and customer experienceCafe operationsDonation Centre operations, stock processing and distributionPeople leadership and volunteer managementPolicies, SOPs, quality & complianceStore promotion, content and community engagementHealth, safety, safeguarding and securityFianance, records and systems
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Shop Manager employer: St Helena Hospice
St Helena Hospice is an exceptional employer, offering a supportive work environment where every team member plays a vital role in maintaining the cleanliness and comfort of our facilities. With flexible part-time hours and a commitment to employee well-being, we provide opportunities for personal growth and development while making a meaningful impact in the community. Join us at our Woodlands location in Chelmsford, where your contributions are valued and recognised.
