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For Companies At a Glance
- Tasks: Lead creative fundraising campaigns and engage with supporters to make a real difference.
- Company: Join St Helena, a compassionate hospice dedicated to end-of-life care.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make an impact in people's lives while developing your skills in fundraising and communication.
- Qualifications: Experience in fundraising or marketing, strong communication skills, and a positive attitude.
- Other info: Be part of a mission-driven team that values compassion and community support.
The predicted salary is between 36000 - 60000 £ per year.
St Helena is looking for a Senior Individual Giving Officer to help deliver strategic, multi-channel campaigns across donor development, supporter acquisitions and prize led fundraising. You will deliver a portfolio of creative and inspiring initiatives that place the supporter at the heart of every interaction. You will maximise retention and long-term value of the supporter base through effective stewardship and data-driven engagement. Use insight, data and supporter feedback to inform campaign development and relationship building. Build strong internal relationships, particularly with clinical teams, to inform emotive and authentic supporter communications.
Main duties of the job
- Excellent interpersonal skills
- Well-organised and able to manage a busy workload
- IT literate and comfortable with Microsoft Packages
- Effective communication skills, with good written and verbal presentation skills
- Able to work effectively as a team, but also has own initiative
- Driving Licence essential
About us
Here at St Helena, we believe that everyone living with an incurable illness has the right to live and die with choice, compassion, and dignity. Families deserve to be cared for and anyone coping with loss should be supported through their grief. Our vision is to create a community where everyone knows that as the end of their story draws near, they will be cared for and die where they choose to be; where loved ones can make the most of life together, surrounded by people who care and support one another. Since we opened in 1985, this belief drives us to provide the best end of life care and bereavement support to everyone in northeast Essex, not just today but for years to come.
Job responsibilities
- Support delivery of Individual Giving KPIs and income targets in line with strategic objectives
- Monitor and report on income and expenditure across campaigns, ensuring alignment with agreed budgets
- Develop and implement innovative methods for acquiring new supporters and reactivating lapsed donors
- Lead on integrated campaign planning, including direct mail, and communication
- Mid-level donor engagement: Developing specific strategies and stewardship plans to cultivate relationships with mid-level donors and increase their giving over time
- Design and deliver outstanding stewardship plans, including personalised communications and impact updates
- Implement acquisition and uplift strategies working with the marketing team
- Develop effective welcome and thanking programs to enhance supporter experience
- Collaborate across Fundraising, Income Generation, and hospice teams to create seamless supporter journeys
- Project manage multi-channel appeals and direct mail programs from concept to evaluation
- Ensure appeals are segmented to attract both new and existing donors
- Support the growth of income from raffles and prize-led fundraising
- Work with marketing and clinical teams to source compelling case studies and develop emotive fundraising asks
- Use Raisers Edge and other tools to analyse donor behaviour, segment audiences, and ensure data hygiene
- Produce post-campaign analysis reports and share insights to inform future activity
- Monitor campaign performance and provide regular updates to the Senior Philanthropy Manager
- Represent Individual Giving at events and external initiatives such as Hospice Care Week and Dying Matters Week
- Be responsible for own administration and ensure that all relevant donor records are kept up to date on CRM Database
- Attend events and engagements where appropriate outside normal working hours, including some weekends
- Maintain accurate donor records and ensure compliance with GDPR and charity regulations
- Build strong internal relationships to embed fundraising within the culture of St Helena Hospice
- Liaise with external agencies, suppliers, and professional bodies as required
Person Specification
- Positive, self-motivated and committed to achieving results
- Team player with strong collaboration skills
- Calm under pressure and well organised
- Professional approach to work
- Ability to multi-task
- Good sense of humour
- Quality orientation
Skills and Knowledge
- Strong organisational and planning skills
- Excellent writing skills
- Data-literate with experience in using CRM systems (e.g., Raisers Edge)
- Ability to analyse and interpret data
- Understanding of Fundraising Law and practice
- Commitment to quality and best practice
- Ability to multi-task and manage competing priorities
- Adhere to all regulatory procedures
- Knowledge of Raisers Edge software database/or Dynamics
- Knowledge of St Helena Hospice
- Negotiation and motivational skills
Experience
- Proven experience in Individual Giving or direct marketing within the charity sector
- Experience of working in fundraising, customer care, relationship management, marketing, or sales
- Experience working within a hospice or healthcare environment
Communication
- Excellent verbal and written communication skills
- Tactful, sensitive, tolerant, flexible and positive manner
Senior Individual Giving Officer in Colchester employer: St Helena Hospice
Contact Detail:
St Helena Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Individual Giving Officer in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector, especially those who have experience with individual giving. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for interviews by researching St Helena's mission and values. Show us how your skills align with our goals, and be ready to discuss how you can enhance supporter engagement and retention.
✨Tip Number 3
Practice your pitch! Be clear about your experience in fundraising and how you've used data to drive results. We want to hear about your creative ideas for campaigns that resonate with supporters.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at St Helena.
We think you need these skills to ace Senior Individual Giving Officer in Colchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting individuals with incurable illnesses shine through. We want to see how much you care about making a difference in people's lives, so share your personal connection to our mission!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the Senior Individual Giving Officer role. We love seeing how your background fits into our vision, so don’t hold back on those details!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-organised applications that are easy to read. Use bullet points if necessary to break down your achievements and skills – it makes it easier for us to see what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at St Helena!
How to prepare for a job interview at St Helena Hospice
✨Know Your Campaigns
Before the interview, dive deep into St Helena's past campaigns and initiatives. Familiarise yourself with their strategies for donor development and supporter acquisition. This will not only show your genuine interest but also allow you to discuss how your experience aligns with their goals.
✨Showcase Your Data Skills
Since the role involves data-driven engagement, be prepared to discuss your experience with CRM systems like Raisers Edge. Bring examples of how you've used data to inform campaign decisions or improve donor relationships. This will demonstrate your analytical skills and understanding of fundraising dynamics.
✨Emphasise Interpersonal Skills
Given the importance of building strong internal relationships, highlight your interpersonal skills during the interview. Share specific examples of how you've collaborated with teams in the past, especially in high-pressure situations. This will illustrate your ability to work effectively within a team while also taking initiative.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and creativity in campaign planning. Think of past challenges you've faced in fundraising and how you overcame them. This will help you convey your strategic thinking and adaptability, which are crucial for this role.
