At a Glance
- Tasks: Provide top-notch technical support for desktops, laptops, and mobile devices.
- Company: Join a dynamic team in Warwick, UK, focused on innovative tech solutions.
- Benefits: Competitive daily rate, hands-on experience, and a chance to enhance your tech skills.
- Other info: Exciting opportunity for growth in a fast-paced, supportive environment.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: Tech-savvy with strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 39000 £ per year.
Location: Warwick, UK - Fully Onsite role
Duration of contract: 6 months
Rate: 140-150 GBP/Day Inside IR35
You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Responsibilities:
- Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language.
- Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
- Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
Skills Required:
- Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.
- Must possess a diverse skill set that enables them to address a wide range of issues independently.
- Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
- Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
- Capable of deploying or redeploying required OS images and builds on compatible legacy hardware (Example: Win10, Win7, etc.).
- Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.
- Capable of ensuring device health is monitored, reported and remediated (DEX).
- Capable of maintaining OS currency using established processes leveraging Service Rings.
- Capable of performing Routine Technology Health Checks and capable of providing in person services for items in the relevant service catalogue.
- Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.
- 24x7 availability, to be provided for the duration of the Major Incident.
- Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.
- Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).
- Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.
- Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.
- Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile.
- Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills.
- Digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.
- Event Support: Audio and Video Readiness, Event Planning, Communications.
- Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.
- IT Software/Hardware Asset Management.
- Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.
Technical Skills:
- Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications.
- Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts.
- Effective communication in English and/or local language.
- Basic known workings of LAN technologies and hardware.
- Ability to support video conferencing equipment.
FSO Technician - Deskside Support in Warwick employer: ST Global Tech LLC
As an FSO Technician in Warwick, you will join a dynamic team that prioritises employee growth and development, offering extensive training opportunities to enhance your technical skills. Our supportive work culture fosters collaboration and innovation, ensuring that you are equipped to deliver exceptional customer service while working with cutting-edge technology. Enjoy the benefits of a fully onsite role with competitive daily rates, all within a vibrant community that values work-life balance and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land FSO Technician - Deskside Support in Warwick
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at ST Global Tech LLC that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace FSO Technician - Deskside Support in Warwick
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at ST Global Tech LLC, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at ST Global Tech LLC can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at ST Global Tech LLC will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at ST Global Tech LLC
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at ST Global Tech LLC. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at ST Global Tech LLC.
