Wonder +Link Worker

This part-time role with St Giles Trust involves supporting women in Norfolk who face multiple disadvantages and are at risk of reoffending. Responsibilities include holistic assessments, advocacy, and tailored support to divert clients from the Criminal Justice System. The position requires relevant experience, safeguarding knowledge, and a commitment to empowering vulnerable individuals.

Responsible to:

Justice Team Manager (Norfolk)

Responsible for:

Link Worker – Wonder+ (Female only) covering Gt Yarmouth & East Norfolk

Hours:

Part Time, 21 hours per week over 3 days

Contract- End of March 2026

Grade:

Band 2

Location:

Gt Yarmouth and East Norfolk

Holiday:

30 days + bank and statutory holidays (pro-rated if part time)

Salary:

£14,400 pro rata (FTE OF £24K per annum)

Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Tuesday, 7th October 2025 at 9.00am

Interview: W/C 13/10/25

We will be shortlisting and interviewing candidates on a rolling basis. We reserve the right to close this position at any time.

Please note this role requires Enhanced Adult DBS checks.

St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.

In this role, you will be responsible for providing an initial assessment and a time-effective, whole-system support service for women within the Norfolk area who have come into contact with the Criminal Justice System.

The service users supported by this role will be individuals facing various and multiple disadvantages, including; mental health needs, housing issues, debt, substance misuse, family and relationship issues, individuals who have suffered domestic and sexual abuse, and those at risk of offending or reoffending. You will be required to tailor the service to meet the needs of the women on your caseload and assist in diverting them away from the Criminal Justice System.

The role will be community-based and client-led and will involve significant partnership working within the local area to enable you to offer a whole system approach to overcoming barriers and empowering the service user to make better life choices.

You will be part of a comprehensive service delivering Wonder+ across Norfolk, representing St Giles Trust, being mindful of and promoting the organisation\’s Vision, Mission, Values, and strategic aims at all times.

(1) Key Deliverables

• Key Deliverables
• To provide a comprehensive and holistic assessment, advice, referral, and support service to women and explore innovative and effective methods of case-working clients, which will reduce the risk of them re-offending.
• Deliver an outreach service that includes advocating on behalf of the client and providing a practical service that will include; setting up access to community mental health services and other alternative support services, including; housing, benefits, employment, training, and education services.
• Undertake pre-release visits to clients (in the Police Investigation Centers where possible) to identify suitable project clients and produce action and risk management plans.
• Engage in pre-Court activities; by communicating with defense solicitors, attending court appearances to support WONDER clients, and providing pre and post-court advocacy and advice.
• Develop effective relationships with all relevant agencies; be aware of referral routes and actively promote good partnerships and effective joint working.
• Implement safeguarding procedures when necessary, following internal policies and processes while working alongside the relevant external agencies and support services to protect the individual in need.
• Maintain accurate records of your activity; collect and collate data and evidence in line with contractual requirements. Work constructively with your caseload and external organisations to achieve project targets.
• Attend and contribute to all relevant meetings as directed by the Senior Worker and/or Manager.
• Provide support to peer advisors and volunteers attached to relevant projects and teams.
• Develop and maintain positive and professional working relationships with all St Giles Trust staff members.
• Close cases efficiently and positively, identifying a survival plan for the client that will identify agencies that can be used for ongoing support and agencies that can be used if serious problems develop in the future.
• Actively assist in the implementation of the Trust\’s policies and procedures.
• Undertake any relevant training requested by your manager to support your success and development within the role.
• Carry out similar duties which the Trust may require.

(2) Person Specification

Person Specification :What we are looking for from you – When completing your application form, please address the points marked with (A) set out below.

• Experience
• Candidates must be eligible to apply for NPPV3 clearance.
• Experience of working successfully with challenging people, for example, people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused. (A)
• Understanding of the issues faced by females involved or at risk of becoming involved in the criminal justice system. (A)
• A knowledge and understanding of providing support, advice, and advocacy to vulnerable clients and the ability to communicate this knowledge in a variety of ways. (A)
• Ability to assess clients\’ needs and provide client-led support. (A)
• Ability to calculate risk and implement safety procedures when engaging with clients in the community. (A)
• A good understanding of Safeguarding (A)
• An awareness of options for support available for this client group in these areas: (A)
• Welfare and housing rights
• Anti-social behavior legislation
• Health, including mental health
• Domestic abuse and sexual violence
• Risky Sexual behavior
• Substance misuse
• An understanding of rural issues and working across the region in isolated communities. Candidates must be willing to work flexibly and travel across the county as needed. (A)
• The ability to use monitoring systems to record all aspects of the project, including actions, outcomes, and referrals, and demonstrate achievement of targets. (A)
• Good written and communication skills including familiarity with letter writing, advocacy, and competent IT skills, the ability to be flexible and develop positive working relationships with other staff, volunteers, managers, and partners to professionally set and deliver goals and resolve conflicts of interest. (A)
• The flexibility to work some early mornings and evenings and travel (where necessary) throughout the region and occasional travel to head office for relevant training(A)
• Awareness of and commitment to equal opportunity and diversity practices and policies, and ability to promote diversity and treat colleagues and clients fairly and with respect. (A)
• Awareness and commitment to working in line with sustainable working practices and environmental best practices. (A)
• Driving License and access to transport.

• Level 3 in Information, Advice, and Guidance.

• Knowledge

• Knowledge of anti-discriminatory working practices and the implications of both within the working environment

• Practical application of diversity awareness and unconscious bias in employment

• Skills & Abilities

• Ability to be a flexible and cooperative member of a team
• Ability to demonstrate knowledge and awareness of the issues faced by our client group, in particular, barriers faced by people with \”lived\” experience (A)

• Good IT skills

• Attitude

• Commitment to consultative & collaborative ways of working
• Commitment to and understanding of safeguarding and professional boundaries
• Respect for the values and ethos of St Giles Trust
• Personal and professional integrity
• Positive attitude towards staff and our Peers

• Emotionally Resilient (A)

• What we will do to support you in this role

• On-going and targeted learning and development that will support and enable you to deliver the role to a high standard
• A full induction
• Continuous support and supervision, including reflective practice, to develop your learning and skills as a practitioner

(3) About Us

In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Ready to Apply?

1. Click HERE to download the application form.

2. Complete the application form, including the personal statement in relation to the job description.

3. Once completed, please return it by email to Please include the Job Title and Job Code in your email subject.

4. The deadline for this job application is Tuesday, 7th October 2025 at 9.00am

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.

Tianna Graham

People Business Partner