At a Glance
- Tasks: Support community engagement and empower volunteers in a dynamic heritage project.
- Company: St Giles Trust, a charity dedicated to helping people overcome adversity.
- Benefits: Competitive salary, generous leave, flexible working, and mentoring opportunities.
- Other info: Join a supportive team and contribute to meaningful community projects.
- Why this job: Make a real difference by supporting diverse communities and enhancing their access to heritage.
- Qualifications: Experience in supporting volunteers and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Full time/ 35 hours a week (flexible working considered). Are you a motivated and compassionate individual with a passion for supporting people to overcome barriers and achieve their potential? Do you have experience working with volunteers or learners and engaging people from diverse backgrounds? If so, St Giles Trust is looking for a Support Worker to play a key role in delivering an exciting community heritage project in partnership with the National Trust.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About the Project
This innovative new project will create opportunities for people who are often excluded from heritage and community spaces. Working in partnership with the National Trust at Aberdulais, the project will:
- Recruit, train and support new volunteers using our lived experience peer-led model
- Deliver community events and activities to engage local people and visitors
- Increase access to heritage and nature, improving wellbeing
- Build a more diverse and sustainable volunteer base to support the future of the site
About this key role
You will support the delivery of community engagement activities and help recruit, train and support volunteers at the Aberdulais Community Heritage Hub. Working as part of a small, supportive team, you will play a hands-on role in helping individuals build confidence, develop skills and progress into volunteering opportunities. You will:
- Support the recruitment and onboarding of volunteers
- Help deliver heritage training sessions and develop learning resources
- Provide one-to-one and group support to volunteers
- Assist with the planning and delivery of community events and activities
- Promote the project and support outreach and engagement
- Maintain accurate records and contribute to monitoring and reporting
- Work with partners and referral organisations to identify and support participants
- Support volunteers to progress into further opportunities
What we are looking for
Experience supporting volunteers, learners or service users in an advisory, training or support capacity. Ability to build positive relationships with people from diverse backgrounds. Strong communication and interpersonal skills. Good organisational and administrative skills, including record-keeping. Ability to work collaboratively with colleagues and external partners. Confidence managing workload, deadlines and reporting requirements.
Please note: this role requires an Enhanced DBS check. In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 9 am on 07 May 2026
Interview date: TBC
Hub Support Worker in Neath employer: ST GILES TRUST
St Giles Trust is an exceptional employer dedicated to fostering a supportive and inclusive work environment, particularly for those passionate about community engagement and social change. With a strong focus on employee growth, we offer flexible working arrangements, comprehensive training, and a mentoring programme, ensuring that our team members can thrive while making a meaningful impact in the lives of others. Located at the Aberdulais Community Heritage Hub, you will be part of a dynamic team that values diversity and lived experiences, creating opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Support Worker in Neath
✨Tip Number 1
Get to know the organisation! Research St Giles Trust and the National Trust to understand their values and projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend relevant events, or join community groups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to supporting volunteers and community engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Hub Support Worker position.
We think you need these skills to ace Hub Support Worker in Neath
Some tips for your application 🫡
Show Your Passion:Let us see your motivation for supporting people! Share personal experiences or stories that highlight your commitment to helping others overcome barriers. This will make your application stand out.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our mission at St Giles Trust.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at ST GILES TRUST
✨Know the Project Inside Out
Before your interview, make sure you thoroughly understand the community heritage project and its goals. Familiarise yourself with St Giles Trust's mission and how this role contributes to supporting individuals facing adversity. This knowledge will help you demonstrate your genuine interest and alignment with their values.
✨Showcase Your Experience with Diverse Groups
Be prepared to discuss your experience working with volunteers or learners from various backgrounds. Share specific examples of how you've built positive relationships and supported individuals in overcoming barriers. This will highlight your ability to connect with the community and engage effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to support volunteers. Think of scenarios where you've had to manage challenges or conflicts, and be ready to explain how you approached these situations. This will showcase your practical skills and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, volunteer training processes, or community engagement strategies. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.
