Engagement Coordinator

The role of Engagement Coordinator at

Responsible to:

Peer Evaluation Manager

Responsible for:

Coordinating the engagement of Experts by Experience (EbE) with the NHS programme team, matching their knowledge and skills with activities, and providing pastoral support to experts by experience who are supporting specific activities.

Hours:

1 – Part-Time – either 21 hours a week or 28 hours a week – all flexible working options considered

Fixed term contract until 31/03/2026

Grade:

Band 3

Location:

Blended model with remote home-based work and some attendance at St Giles offices, with some travel across the England

Holiday:

30 days + bank and statutory holidays (pro-rated if part time)

Salary:

£27k pro rata (outside M25 & £30K pro rata (Inside M25)

Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Closing date: 10 October 2025 at 12pm

Interviews to be held on 16 October 2025

Please note this role requires Enhanced Adult DBS check

St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.

Our peer-led services are the backbone of our work, and one of our newest developments of these is expanding our work supporting organisations (both statutory and voluntary) to engage people with lived experience to support the transformation of services.

St Giles has been commissioned by NHS England\’s Domestic Abuse Sexual Violence (DASV) programme to provide a national service by engaging with a diverse range of people who have a lived experience of domestic abuse and/or sexual violence (either being a victim/survivor or perpetrator of DASV) to shape and inform their programme of work, support appropriate evidence-based choices, and to enable them to learn from the insight and experience of those with lived experience ensuring NHS DASV are able to make the best decisions and improve their services.

We have developed a partnership with Lisa Ward Consultancy who will provide training for our experts by experience on:

• Boundaries, safety, and trauma-informed practice
• Safeguarding approaches
• The role of Experts by Experience
• Key skills

The Engagement Coordinator will work with the programme team, matching EbE to provide advice, share knowledge and expertise in several ways:

• The production of training and support tools for healthcare professionals on domestic abuse and sexual violence
• Development of support models for victims of domestic abuse to be used in healthcare settings

Your role will be vital to:

• Liaising with the Programme team and matching EbE with activities
• Continung relationships across the sector with organisations working with people who might be interested in becoming an Expert by Experience.
• Supporting Experts by Experience
• Identifying gaps in knowledge and experience

(1) Key Deliverables

• Support the Peer Evaluation Manager to ensure the Experts by Experience are recruited, inducted, and on-boarded effectively, including undertaking core St Giles training in safeguarding and data protection.
• Identifying experience needs of EbE and aligning these with the programme teams needs, where necessary recruiting for specific, targeted EbE.
• Coordinate training attendance by EbE with Lisa Ward, including sending out information, materials, monitoring attendance and collecting feedback
• Coordinate Programme activities undertaken by EbE. This will include understanding & negotiating availability, developing structured processes and tools to monitor changing availability, identifying needs for materials, facilities, technology, venues.

• First-line quality assurance of outputs from EbE, including gathering constructive feedback from the programme team for development and strengths – this will include:

• Ensuring all EbE are clear about the activity and what is required from them

• Where necessary – drafting or coordinating EbEs to develop recommendations or feedback reports
• Ensuring all EbEs record and transfer data collected in a timely, accurate, and GDPR and data protection-compliant way.
• Line manage EbEs, including assessing support needs & strengths, responding to queries, conducting monthly 1-1s, managing performance, and confirming hours worked of EbEs by checking timesheet submissions.
• Work with the Peer Evaluation Manager to support and coordinate effective reporting & monitoring of data across the project.
• Identifying and proactively mitigating risks and opportunities for positive change

(2) Knowledge & Experience

Experience

• Strong understanding value of lived experience in local service design, delivery, and co-design/co-production (A)
• Experience of coordinating a team to deliver activities across various places at once (A)
• Experience of building and maintaining relationships with external partners (A)
• Experience of supporting and/or developing people with lived experience to gain new skills and deliver high quality professional services or research/evaluation activities
• Lived experience, e.g., of homelessness, mental distress, involvement in criminal justice system, substance misuse, domestic violence/abuse, disability, involvement in care system (desirable)

Knowledge

• Knowledge of anti-discriminatory working practices, and their implications within the working environment; practical application of diversity awareness and unconscious bias in employment
• Knowledge and understanding of the issues faced by project participants with multiple and complex needs, and services / approaches available to offer support on these (A)
• Strong working knowledge of IT, including MS Office, Teams, Zoom, and online interactive whiteboard software (A)

Skills & Abilities

• Strong active listening and communication skills (A)
• Highly organised with good attention to detail, to deliver high quality products (A)
• Ability to manage time and prioritise multiple competing demands, often under time pressure
• Sensitivity to people\’s experience and ability to treat information as confidential

Attitude

• Proactive, dynamic, and interested in learning new skills (A)
• Passionate about listening to and helping others have their voices heard and changing the way services are delivered (A)
• Passion for helping people with lived experience to gain new skills and lead co-design of services (A)
• Willing to ask questions, identify new opportunities, and propose new ideas confidently
• Commitment to collaborative ways of working
• Commitment to and understanding of safeguarding and professional boundaries
• Respect for the values and ethos of St Giles, with positive attitude towards staff and our Peers
• Personal and professional integrity

(3) About Us

In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Ready to Apply?

1. Click HERE to download the application form.

2. Complete the application form, including the personal statement in relation to the job description.

3. Once completed, please return it by email to Please include the Job Title and Job Code in your email subject.

4. The deadline for this job application is Friday, 10th October 2025 at 12.00pm.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.