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- Tasks: Welcome guests with warmth and coordinate front desk activities.
- Company: Join a creative and innovative hospitality company in London's West End.
- Benefits: Daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Exciting opportunities for innovation and creativity await you!
- Why this job: Be part of a fun team and grow your career in a dynamic environment.
- Qualifications: Minimum 1 year in a Front Office role and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in TCR. We are a passionate and creative company looking to bring innovation into our real‑estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast‑paced environment, then we would be delighted to hear from you.
With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.
What You Will Be Doing:
- You will act as the ‘face’ of our company and ensure visitors receive a heart‑warming welcome.
- You will also coordinate all front desk activities, including calls, reservations and guests’ services.
- As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
- The ideal individual can deal efficiently with complaints and has a solid customer service approach.
- Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.
What We Are Looking For?
- A positive individual that is excited to be part of a fun Team.
- Driven to deliver results.
- Minimum 1 year in a Front Office Role in a similar property.
What We Offer:
- Daily food allowance (non contractual) for days worked.
- Company pension scheme.
- Holidays.
- Employee assistance program and counselling sessions (including close family members).
- Discounted stays at other properties.
- Refer a friend scheme.
Join Our Company! You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside‑the‑box thinking! There are plenty of opportunities for you when you're ready to grow your career with us with excellent competitive benefits. Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role. Apply ASAP if you want to join a fast‑paced innovative UK company.
Night Guest Service Agent employer: St.Giles- Reception
Contact Detail:
St.Giles- Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Guest Service Agent role.
✨Tip Number 2
Show your personality! When you get the chance for an interview, let your vibrant and energetic side shine through. Remember, they’re looking for someone who fits into their fun team, so be yourself and show them why you’d be a great addition!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle guest complaints or coordinate front desk activities. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our innovative and creative team at Criterion Hospitality.
We think you need these skills to ace Night Guest Service Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Night Guest Service Agent role shine through. We want to see your drive and passion for delivering exceptional customer service, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in front office roles. We’re looking for someone with at least a year in a similar position, so emphasise those skills that match what we’re after.
Craft a Warm Cover Letter: Your cover letter is your chance to make a great first impression. Use it to convey your personality and how you can contribute to our fun and innovative team. Remember, we love creativity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at St.Giles- Reception
✨Know the Company Inside Out
Before your interview, take some time to research Criterion Hospitality and their properties. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their vision.
✨Showcase Your Customer Service Skills
As a Night Guest Service Agent, your ability to handle guests with warmth and professionalism is key. Prepare examples from your past experiences where you successfully resolved complaints or provided exceptional service. This will demonstrate your capability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these scenarios, focusing on how you would maintain a positive attitude and ensure guest satisfaction.
✨Bring Your Personality to the Table
Criterion Hospitality is looking for vibrant and energetic individuals. Don’t be afraid to let your personality shine during the interview. Share your passion for hospitality and innovation, and show them how you can contribute to a fun and dynamic team atmosphere.