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- Tasks: Welcome guests with warmth and coordinate front desk activities.
- Company: Join a creative and innovative hospitality company in London's West End.
- Benefits: Daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Exciting opportunities for innovation and creativity await you!
- Why this job: Be part of a fun team and grow your career in a dynamic environment.
- Qualifications: Minimum 1 year in a Front Office role and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in TCR. We are a passionate and creative company looking to bring innovation into our real estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation in a fast-paced environment, then we would be delighted to hear from you.
With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.
What You Will Be Doing:
- You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome.
- You will also coordinate all front desk activities, including calls, reservations and guests’ services.
- As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
- The ideal individual can deal efficiently with complaints and has a solid customer service approach.
- Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.
What We Are Looking For:
- A positive individual that is excited to be part of a fun Team.
- Driven to deliver results.
- Minimum 1 year in a Front Office Role in a similar property.
What We Offer:
- Daily food allowance (non contractual) for days worked.
- Company pension scheme.
- Holidays.
- Employee assistance program and counselling sessions (including close family members).
- Discounted stays at other properties.
- Refer a friend scheme.
Join Our Company! You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for you when you're ready to grow your career with us with excellent competitive benefits. Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role. Apply ASAP if you want to join a fast-paced innovative UK company.
Night Guest Service Agent in London employer: St.Giles- Reception
Contact Detail:
St.Giles- Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Agent in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Guest Service Agent role.
✨Tip Number 2
Be ready for the unexpected! Prepare for potential on-the-spot interviews by brushing up on your customer service skills and being able to share examples of how you've handled tricky situations in the past.
✨Tip Number 3
Show your passion! When you get the chance to chat with hiring managers, let your enthusiasm for the role shine through. Talk about why you love working in hospitality and how you can contribute to their innovative team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fun and dynamic team at Criterion Hospitality.
We think you need these skills to ace Night Guest Service Agent in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Night Guest Service Agent role shine through. We want to see your drive and passion for innovation, so don’t hold back on expressing why you’re excited about joining our team!
Tailor Your CV: Make sure your CV is tailored to highlight your experience in front office roles. We’re looking for someone with at least a year of relevant experience, so emphasise your customer service skills and any achievements that showcase your vibrant personality.
Craft a Friendly Cover Letter: Your cover letter is your chance to make a personal connection. Use it to convey your dynamic professional attitude and how you can contribute to our fun team. Remember, we value a pleasant personality just as much as experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our innovative company!
How to prepare for a job interview at St.Giles- Reception
✨Know the Company
Before your interview, take some time to research Criterion Hospitality. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Guest Service Agent, you'll be the face of the company. Prepare examples from your past experiences where you provided exceptional customer service or resolved complaints effectively. Highlighting these skills will demonstrate that you can handle the dynamic environment they’re looking for.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult guest or a busy night at the front desk. Practise your responses to these scenario-based questions so you can showcase your problem-solving abilities and calm demeanour under pressure.
✨Bring Your Energy and Positivity
The job description emphasises a vibrant and energetic personality. During the interview, let your enthusiasm shine through! Smile, maintain eye contact, and engage with your interviewers. This will help convey that you’re not just qualified, but also a great fit for their fun and innovative team.