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- Tasks: Welcome guests with a warm smile and manage front desk activities.
- Company: Join a creative and innovative hospitality company in London's West End.
- Benefits: Daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Opportunities for creativity and innovation await you!
- Why this job: Be part of a fun team and grow your career in a dynamic environment.
- Qualifications: 1 year experience in a Front Office role and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in TCR. We are a passionate and creative company looking to bring innovation into our real estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation in a fast-paced environment, then we would be delighted to hear from you.
With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.
What You Will Be Doing:
- You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome.
- You will also coordinate all front desk activities, including calls, reservations and guests’ services.
- As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
- The ideal individual can deal efficiently with complaints and has a solid customer service approach.
- Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.
What We Are Looking For:
- A positive individual that is excited to be part of a fun team.
- Driven to deliver results.
- Minimum 1 year in a Front Office Role in a similar property.
What We Offer:
- Daily food allowance (non contractual) for days worked.
- Company pension scheme.
- Holidays.
- Employee assistance program and counselling sessions (including close family members).
- Discounted stays at other properties.
- Refer a friend scheme.
Join Our Company! You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for you when you're ready to grow your career with us with excellent competitive benefits. Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role. Apply ASAP if you want to join a fast-paced innovative UK company.
Guest Service Agent in London employer: St.Giles- Reception
Contact Detail:
St.Giles- Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Criterion Hospitality. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fun and innovative environment.
✨Tip Number 2
Practice your customer service skills! As a Guest Service Agent, you'll be the face of the company. Think about scenarios where you’ve dealt with complaints or provided exceptional service. Be ready to share these experiences during your interview to demonstrate your dynamic professional attitude.
✨Tip Number 3
Show off your personality! The ideal candidate is vibrant and energetic, so let your true self shine through. Whether it’s in your interview or during any interactions, being personable can set you apart from other candidates. Remember, they want someone who fits into their fun team!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and enthusiasm. Plus, it’s a great way to ensure your application gets the attention it deserves. Don’t wait too long – apply ASAP!
We think you need these skills to ace Guest Service Agent in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Guest Service Agent role shine through. We want to see that you’re excited about being part of our vibrant team and bringing innovation to the front office!
Tailor Your CV: Make sure your CV highlights relevant experience in front office roles. We love seeing how your past experiences align with what we’re looking for, so don’t be shy about showcasing your customer service skills!
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us on a personal level. Use it to express your personality and explain why you’d be a great fit for our fun and dynamic team at Criterion Hospitality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as soon as possible!
How to prepare for a job interview at St.Giles- Reception
✨Know the Company
Before your interview, take some time to research Criterion Hospitality. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you successfully resolved complaints or provided exceptional service. This will demonstrate your capability to be the 'face' of the company and ensure a heart-warming welcome for guests.
✨Emphasise Teamwork and Energy
Criterion Hospitality values a fun and energetic team environment. Be ready to discuss how you work well in a team and contribute positively to the workplace atmosphere. Share stories that highlight your vibrant personality and how you can bring that energy to their Front Office Team.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, opportunities for growth, or specific challenges the team faces. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.