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- Tasks: Welcome guests with a warm smile and manage front desk activities.
- Company: Join a creative and innovative hospitality company in London's West End.
- Benefits: Daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Exciting opportunities for innovation and creativity await you!
- Why this job: Be part of a fun team and grow your career in a dynamic environment.
- Qualifications: Minimum 1 year experience in a Front Office role and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in TCR. We are a passionate and creative company looking to bring innovation into our real‑estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast‑paced environment, then we would be delighted to hear from you.
With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.
What You Will Be Doing:
- You will act as the ‘face’ of our company and ensure visitors receive a heart‑warming welcome.
- You will also coordinate all front desk activities, including calls, reservations and guests’ services.
- As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
- The ideal individual can deal efficiently with complaints and has a solid customer service approach.
- Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.
What We Are Looking For?
- A positive individual that is excited to be part of a fun team.
- Driven to deliver results.
- Minimum 1 year in a Front Office Role in a similar property.
What We Offer:
- Daily food allowance (non contractual) for days worked.
- Company pension scheme.
- Holidays.
- Employee assistance program and counselling sessions (including close family members).
- Discounted stays at other properties.
- Refer a friend scheme.
Join Our Company! You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside‑the‑box thinking! There are plenty of opportunities for you when you're ready to grow your career with us with excellent competitive benefits. Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role. Apply ASAP if you want to join a fast‑paced innovative UK company.
Guest Service Agent employer: St.Giles- Reception
Contact Detail:
St.Giles- Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Criterion Hospitality. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Agent, you'll be the face of the company. Role-play common scenarios with friends or family to get comfortable handling different types of guests and situations. The more you practice, the more confident you'll feel!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Guest Service Agent role shine through. We want to see that you’re excited about being part of our fun team and bringing innovation to the front office!
Tailor Your CV: Make sure your CV highlights your relevant experience in a Front Office role. We love seeing how your past roles have prepared you to deliver exceptional service and handle guest complaints with ease.
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us on a personal level. Use it to showcase your personality and explain why you’d be a great fit for our vibrant team at Criterion Hospitality.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at St.Giles- Reception
✨Know the Company
Before your interview, take some time to research Criterion Hospitality. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you successfully resolved complaints or provided exceptional service. This will demonstrate your capability to maintain a positive atmosphere for guests.
✨Bring Energy and Positivity
The role requires a vibrant and energetic personality. During the interview, let your enthusiasm shine through! Smile, engage with your interviewers, and express your excitement about the opportunity to work in a fun and innovative environment.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or opportunities for growth within Criterion Hospitality. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with the company.