At a Glance
- Tasks: Coordinate non-clinical spaces, manage teams, and ensure a welcoming environment.
- Company: St Giles Hospice, dedicated to compassionate care and support.
- Benefits: Competitive salary, flexible hours, and a supportive work culture.
- Other info: Join a team that values compassion, accountability, and personal growth.
- Why this job: Make a real difference in a caring environment while developing your leadership skills.
- Qualifications: GCSEs in English and Maths; experience in facilities coordination preferred.
The predicted salary is between 28176 - 31217 £ per year.
Contract type: Permanent
Location: Whittington
Hours: 37.5 hrs Full time or Part time hours, site based
Annual salary: C1 £28,176.08 to C3 £31,217.24. Pro rata for part time hours.
Review date: 5/06/2026
They coordinate cross-functionally, integrating people, place and process to ensure safe, welcoming, efficient and well-managed non-clinical spaces that support staff, volunteers, patients, families and supporters. The postholder line manages the reception team and Volunteer Drivers while coordinating business equipment, office consumables, non-clinical cleaning, secondary catering coordination and waste management. The role ensures strong governance, safeguarding awareness, cost control and operational resilience across all non-clinical facilities services. Working closely with clinical, corporate and estates colleagues, the Support Facilities Coordinator ensures that the Hospice presents a calm, compassionate and professionally managed environment from first point of contact through to internal workplace experience.
In summary, the Support Facilities Coordinator is accountable for:
- Safe and compliant environments.
- Availability and governance of equipment.
- Disciplined management of consumables and stores.
- Effective supervision of Volunteers.
- Dignified management of shared and bereavement spaces.
- Supporting uninterrupted service delivery.
Key to the quality of service we provide, this role requires visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice.
Qualifications
Essential
- GCSE (or equivalent) English and Maths.
- Recognised Infection Prevention & Control training (or willingness to complete).
- COSHH awareness training (or willingness to complete).
Desirable
- Health & Safety qualification (e.g. IOSH Working Safely or equivalent).
- Level 3 qualification (or equivalent experience) in Facilities Management, Healthcare Support Services, Environmental Services, or related discipline.
- DSE Assessor training (or willingness to complete).
- IWFM (Institute of Workplace and Facilities Management) membership.
Knowledge and experience
Essential
- Working knowledge of facilities coordination within a public-facing environment.
- Understanding of Health & Safety responsibilities in non-clinical environments.
- Experience of contract performance monitoring (cleaning, waste, suppliers).
- Understanding of safeguarding principles in shared spaces.
Desirable
- Awareness of DSE compliance processes (formal qualification desirable but not essential at entry).
- Experience maintaining asset registers and managing consumables.
Values
Exhibits our hospice values and behaviours.
Skills
Essential
- Highly people-oriented with strong interpersonal skills.
- Practical mindset - focuses on solutions rather than process for its own sake.
- Able to provide supportive but firm supervision to staff and volunteers.
- Comfortable having difficult conversations when standards are not met.
Desirable
- Experience managing stock control and consumables.
Personal Attributes
- Committed to maintaining a welcoming, safe and well-presented environment with an emotionally intelligent and compassionate approach to patients, families, volunteers and staff.
- Natural host mindset - understands the importance of first impressions.
- Calm and measured under pressure, particularly in sensitive end-of-life situations.
- High levels of personal accountability - follows through on actions and closes the loop.
- Resilient when managing competing priorities and unexpected operational demands.
- Strong situational awareness - anticipates risks before they escalate.
Other requirements
- Valid driving licence.
- Eligibility to work in the UK.
Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests.
We may review applications before the application review date; however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, which may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application, your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months.
Support Facilities Coordinator in Lichfield employer: St Giles Hospice
St Giles Hospice is an exceptional employer, offering a supportive and compassionate work environment in Whittington. With a strong focus on employee growth and development, we provide opportunities for training and professional advancement while fostering a culture of teamwork and respect. Our commitment to maintaining a safe and welcoming atmosphere ensures that staff, volunteers, and patients alike feel valued and cared for, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Support Facilities Coordinator in Lichfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St Giles Hospice. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Support Facilities Coordinator. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Showcase your people skills! Since this role is all about managing teams and creating a welcoming environment, be ready to share examples of how you've successfully worked with others in the past. Highlight your emotional intelligence and ability to handle difficult conversations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support Facilities Coordinator in Lichfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Facilities Coordinator role. We want to see how you can bring your unique flair to our team!
Showcase Your People Skills:Since this role is all about people, don’t forget to emphasise your interpersonal skills. Share examples of how you've successfully managed teams or supported volunteers in the past – we love a good story!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for us.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at St Giles Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Facilities Coordinator. Familiarise yourself with the key aspects like managing non-clinical spaces, supervising volunteers, and ensuring compliance with health and safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
This role is all about people management, so be ready to demonstrate your interpersonal skills. Think of examples where you've successfully supervised a team or handled difficult conversations. Highlight your ability to create a welcoming environment and how you can support staff and volunteers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and emotional intelligence. For instance, you might be asked how you'd handle a situation involving a distressed family member or a conflict among volunteers. Prepare specific examples from your past experiences that showcase your calmness under pressure and your practical mindset.
✨Understand the Importance of Governance
Since the role involves strong governance and safeguarding awareness, brush up on relevant policies and procedures. Be prepared to discuss how you would ensure compliance in non-clinical environments and manage risks effectively. Showing that you take these responsibilities seriously will set you apart as a candidate.
