Clinical Facilities Coordinator in Lichfield

They coordinate cross-functionally, integrating people, place and process to ensure that hospice environments are safe, compliant, dignified and fully supportive of patient care delivery. The postholder leads Clinical Housekeeping and Ward Volunteers while coordinating clinical equipment, consumables, shared spaces and patient-facing hospitality areas to maintain regulatory readiness, infection prevention standards and service continuity. The Clinical Facilities Coordinator also ensures that the Hospice’s built environment actively enhances patient experience, enabling clinical teams to deliver care without environmental or equipment-related delays.

In summary, the Clinical Facilities Coordinator is accountable for:

• Safe and compliant clinical environments.
• Availability and governance of clinical equipment.
• Disciplined management of consumables and stores.
• Effective supervision of Ward Volunteers.
• Dignified management of shared and bereavement spaces.
• Supporting uninterrupted clinical service delivery.

Key to the quality of care we provide, this role requires visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice.

Qualifications

Essential

• GCSE (or equivalent) English and Maths.
• Recognised Infection Prevention & Control training (or willingness to complete).
• COSHH awareness training (or willingness to complete).

Desirable

• Level 3 qualification (or equivalent experience) in Facilities Management, Healthcare Support Services, Environmental Services, or related discipline.
• Health & Safety qualification (e.g. IOSH Working Safely or equivalent).
• Certificate in Healthcare Cleaning or Environmental Hygiene.

Knowledge and experience

Essential

• Demonstrable experience leading front-line teams in a hands-on operational environment.
• Sound understanding of Infection Prevention & Control principles within a healthcare or regulated environment.
• Working knowledge of environmental hygiene standards in clinical settings.
• Knowledge of safe systems of work, COSHH and Health & Safety requirements.
• Knowledge of CQC standards relating to environment, safety and patient dignity.

Desirable

• Understanding of clinical equipment handling, asset tracking and consumables governance.

Values

• Exhibits our hospice values and behaviours.

Skills

Essential

• Strong organisational and coordination skills with attention to detail.
• Demonstrable ability to set clear expectations and maintain standards through visible leadership.
• Ability to manage multiple operational threads simultaneously.
• Practical problem-solver who resolves issues without unnecessary escalation.
• Focused on preventing care delays through proactive equipment and bedspace management.
• Able to balance dignity and compassion with regulatory discipline.
• Understands that environmental quality directly impacts patient safety and care experience.

Personal Attributes

• Committed to maintaining a welcoming, safe and well-presented environment with an emotionally intelligent and compassionate approach to patients, families and volunteers.
• Comfortable working physically within clinical environments - not office-bound.
• Calm and measured under pressure, particularly in sensitive end-of-life situations.
• Able to provide supportive but firm supervision to staff and volunteers.
• High levels of personal accountability - follows through on actions and closes the loop.
• Practical mindset — focuses on solutions rather than process for its own sake.
• Resilient when managing competing priorities and unexpected operational demands.
• Strong situational awareness - anticipates risks before they escalate.
• Comfortable having difficult conversations when standards are not met.

Other requirements

• Valid driving licence.
• Eligibility to work in the UK.

Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months.