Clinical Nurse Specialist - Triage Facilitator

The role entails but is not limited to:

• Prioritise and triage patients presenting with a range of conditions including palliative, EOL and acute conditions, making any necessary onward referrals in an appropriate manner.
• Support the team in implementing and evaluating personalised care planning, providing individual specialised treatment plans, ReSPECT and advanced care planning for patients.
• Support the team in providing specialist palliative care and support to patients and their families in the place they call home, as required and in accordance with evidence-based clinical practice.
• Support the team in dealing with clinical emergencies.
• Liaise with external services and agencies and the patients' usual community teams to ensure the patient continues to be supported appropriately.
• Liaise with virtual ward teams to support timely assessment, shared care planning, escalation and safe community-based management where appropriate.
• Delegate clinical responsibility appropriately, ensuring safe practice and that the task is within the individual's scope of practice.
• Work closely with the St Giles at Home community teams in supporting the needs of all patients under the community services.
• General management, supervision, teaching and training.
• Maintain and develop clinical skills and specialist palliative care knowledge through active participation in caseload management, in-house training, relevant external study days, and continuing professional development.
• In conjunction with the line manager, establish and develop effective relationships with internal and external colleagues, agencies, and organisations to promote the clinical services offered by the Hospice.
• Participate in clinical supervision.
• Attend meetings within the hospice as required.
• In conjunction with other clinical departments, participate in the delivery of training programmes regarding referral processes and the advice line for Hospice staff, external referrers and other interested groups.
• Provide cover for colleagues as required and appropriate.
• Maintain strict confidentiality in relation to staff, patient, and service information within St Giles Hospice.
• Participate in risk assessment and contribute to the clinical and corporate governance agenda as appropriate.
• Support and participate in shared learning within the system.
• Continually review clinical practices, responding to national policies and initiatives where appropriate.
• Participate in the review of significant and near-miss events applying a structured approach.
• Participate in regular annual staff performance and development review.
• Produce work of a high standard and always promote quality.
• Uphold St Giles Hospice policies and its commitment to equal opportunities for all current and potential members of staff and patients.
• Keep up to date on all matters relating to St Giles Hospice procedures and policies.
• Adhere to the professional standards set by the relevant professional body, ensuring registration remains current and engaging in continuous professional development.
• Uphold the Hospice philosophy, which is based on an interdisciplinary approach, and participate fully in this model of care.
• Maintain accurate, timely and contemporaneous records in line with professional standards, information governance requirements, consent, confidentiality and data protection legislation.
• Recognise and elevate concerns relating to deteriorating patients, urgent symptom management, medication-related queries, risk, safeguarding, or unsafe situations in accordance with Hospice policies and agreed clinical pathways.
• Comply with lone working, community working and personal safety procedures where duties require contact with patients, families, carers or professionals outside the Hospice setting.
• Demonstrate emotional resilience and seek appropriate support, supervision and debriefing when managing distressing, complex or sensitive conversations with patients, families, carers and professionals.
• Work in accordance with the NMC Code, maintain current professional registration, and take responsibility for revalidation and continuing professional development.
• Adhere to St Giles Hospice safeguarding policies and procedures, recognising and reporting concerns relating to adults, children, families or carers in line with statutory requirements.