Overview
In this Course Officer role, you will be the first point of contact for students and stakeholders, ensuring smooth course administration across the student lifecycle. You will work with academic and professional services teams to deliver accurate records, timely processes, and compliant operations. You will handle registration, inductions, timetabling, assessments, progression and graduation support, while guiding enquiries and escalating complex issues. This position offers the opportunity to influence student experience through reliable administration and cross-team collaboration within a values-driven, student-centered university. You will contribute to a culture of inclusion and high-odn
Pay / Benefits
- sector-leading salary
- pension scheme
- comprehensive staff training and development
- benefits package
Responsibilities
- Coordinate day-to-day course administration (registration, induction, module selection, timetabling, attendance, assessment, progression, student feedback)
- Respond to student and stakeholder enquiries with clear guidance on processes (extensions, interruptions, appeals) and escalate complex matters
- Maintain accurate student records and documentation; support examinations, Assessment Boards and graduation; ensure deadlines and regulatory requirements are met
- Build effective relationships across the School and University; provide team cover during peak periods; support appropriate financial controls
Key requirements
- Experience delivering high-quality administrative or student-facing services, ideally in higher education
- Excellent written and verbal communication skills
- Strong organisation and attention to detail; ability to manage competing priorities and deadlines
- Knowledge of student administration, academic regulations and the student lifecycle (advantageous)
- Confident using IT systems and maintaining accurate records; ability to interpret procedures, resolve routine problems, exercise sound judgement; protect confidential information
- Ability to work collaboratively with diverse colleagues and stakeholders
- Communication skills
- Organisational ability
- Attention to detail
- Time management
- IT systems proficiency
- Record keeping and data handling
Course Officer-Tooting (REDEPLOYEE APPLICANTS ONLY) in London employer: St George’s University of London
City St George's, University of London is an exceptional employer that prioritises the growth and development of its staff while fostering a vibrant and inclusive work culture. As a Course Officer, you will be part of a dynamic team dedicated to supporting students in their academic journeys, with access to comprehensive training and development opportunities. Located in the heart of London, the university offers competitive salaries, a robust pension scheme, and a commitment to equality and diversity, making it a rewarding place to build your career.
Contact Details:
St George’s University of London Recruitment Team
