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- Tasks: Coordinate virtual family history assessments and manage patient pathways in a dynamic clinic environment.
- Company: Join St George's, the largest healthcare provider in southwest London.
- Benefits: Gain valuable experience in healthcare administration with a supportive team.
- Why this job: Make a real difference in patients' lives while developing your skills in a vital role.
- Qualifications: Experience in coordination or administration, with strong communication skills.
- Other info: Opportunity for career growth in a leading teaching hospital.
The predicted salary is between 36000 - 60000 £ per year.
Overview
An exciting opportunity has arisen to join St George\’s South-West Thames Centre for Genomics Virtual Family History Clinic service as a Family History Patient Pathway Coordinator on a fixed term post to cover maternity leave until mid-October 2026.
This role is key to the delivery of an innovative service of a virtual family history moderate risk clinic hosted by our South-West Thames Centre for Genomics, aimed at providing assessment to patients within the South West Thames Centre for Genomics region and beyond, covering a population of over 7 million people. We are looking for an experienced coordinator or administrator who will be one of the points of contact and provide expert administrative and coordination support essential to the delivery of the pilot and its pathway.
You will work as part of the Virtual Family History Administration Team with a role focused on ensuring that family history patient pathways are effectively managed. Your responsibilities will encompass a broad range of activities, such as answering queries and problem solving for the team, managing the tracking process for patients requiring ongoing investigation, monitoring the administrative processes to ensure operational targets are adhered to with regards to communication of results to patients and referring providers. You will provide timely and appropriate interaction with patients who require investigations or onwards referrals, liaising with other Trust departments and other hospitals to facilitate this. You will have the ability to work in a busy atmosphere, a professional demeanour, and a friendly disposition.
Responsibilities
- Act as a point of contact and provide expert administrative and coordination support for the Virtual Family History Clinic.
- Manage the tracking process for patients requiring ongoing investigation and monitor administrative processes to meet operational targets for communication of results to patients and referring providers.
- Provide timely interaction with patients requiring investigations or onwards referrals; liaise with other Trust departments and other hospitals to facilitate pathways.
- Answer queries, problem solve, and support the team in day-to-day operations in a busy clinic environment.
About the service
We provide an integrated clinical genetics service for individuals or families who have or are at risk of having a genetic disorder, based at St George\’s. The service comprises a team of clinical staff, including consultant geneticists, genetic counsellors, and specialist registrars supported by an operational administrative function. The Virtual Family History Clinic provides family history assessments for individuals at increased risk to develop cancer based on family history.
About St George\’s
With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London. Our main site, St George\’s Hospital in Tooting – one of the country\\\’s principal teaching hospitals – is shared with St George\’s, University of London, which trains medical students and carries out advanced medical research. St George\’s Hospital also hosts the St George\’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region. As well as acute hospital services, we provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
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Virtual Family History Pathway Coordinator employer: St George's University Hospitals
Contact Detail:
St George's University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Family History Pathway Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and genomics field, especially those connected to St George's. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Virtual Family History Clinic and be ready to discuss how your skills can help manage patient pathways effectively. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you might need to answer queries or manage patient interactions. We want to see how you handle challenges in a busy clinic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at St George's.
We think you need these skills to ace Virtual Family History Pathway Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Family History Pathway Coordinator role. Highlight your relevant experience in administration and coordination, and show how you can contribute to our innovative virtual clinic service.
Showcase Your Communication Skills: Since this role involves interacting with patients and liaising with various departments, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences to illustrate how you've effectively managed queries and provided support.
Be Professional Yet Friendly: We’re looking for someone with a professional demeanour and a friendly disposition. Make sure your application reflects this balance; it’s important to show that you can handle a busy environment while still being approachable and supportive.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at St George's.
How to prepare for a job interview at St George's University Hospitals
✨Know Your Stuff
Make sure you understand the role of a Family History Patient Pathway Coordinator. Familiarise yourself with the virtual family history clinic's processes and the importance of patient pathways. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Coordination Skills
Prepare examples from your past experiences where you've successfully managed administrative tasks or coordinated projects. Highlight your ability to problem-solve and handle queries, as these are key aspects of the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Communication Style
Since you'll be interacting with patients and liaising with various departments, it's crucial to showcase your communication skills. Practice explaining complex information in a simple way, and be ready to discuss how you would handle difficult conversations or sensitive situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage patient pathways and administrative processes. Think about potential challenges you might face in a busy clinic environment and how you would address them. This will demonstrate your readiness for the fast-paced nature of the role.