At a Glance
- Tasks: Support the Spasticity Service by coordinating patient care and assisting with clinical procedures.
- Company: Join St George's University Hospitals NHS Foundation Trust, a leading healthcare provider in South West London.
- Benefits: Flexible working arrangements, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a dynamic team dedicated to providing high-quality patient care.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29970 - 36483 € per year.
The HCA/clinic assistant role is essential to the smooth running of the Spasticity Service. The post-holder will work as part of the multi-disciplinary team and have responsibility for providing a high quality administrative and clinical service to the Spasticity Service. They will ensure a smooth and efficient service for both the multi-disciplinary team and patients, in order to deliver a positive patient experience.
They will provide patients with a primary point of contact between the multi-disciplinary team and their colleagues, patients, relatives, and GPs, providing relevant information and assisting with queries. They will coordinate care associated with patient pathways, including bookings and solving queries that arise. They also are responsible for offering clinical support to the members of the multi-disciplinary team including preparation of patients for intervention therapy and assisting with procedures. This might include help with toileting, hoisting, undressing/dressing and handling patients during procedures such as botulinum toxin injections.
Responsibilities:
- Be the first point of contact for patients, families, and GPs.
- Coordinate appointments and patient care pathways.
- Monitor stock, prepare equipment and clinic rooms.
- Assist with procedures, including patient preparation (e.g. toileting, undressing) and support during interventions such as botulinum toxin injections.
- Keep the service running smoothly with top-notch admin support.
- Assist the clinical team with the delivery of complex procedures such as botulinum toxin injections, nerve blocks and intrathecal baclofen (ITB) refills.
- Assist with positioning of the patient during procedures, supporting other clinicians in handling and positioning limbs in preparation for injections or intrathecal baclofen (ITB) refills.
- Assist with the moving and handling of patients and loads using the correct moving and handling aids and techniques in accordance with local guidelines and risk assessments.
- Communicate clearly, effectively and appropriately with the multi-disciplinary team, patients and their families, visitors or carers, and other clinicians involved in patient care.
- Manage and answer telephone calls related to the service in a courteous and prompt manner.
- Provide patients with information about appointments or non-clinical advice and guidance regarding their care in a sensitive and timely manner and using language they understand.
- Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team, or when to elevate the call to a senior colleague.
- Be aware of and adhere to the Trust's policy on standards for safe practice and support others to do so.
- Identify health emergencies and act accordingly.
- Report any incidents, accidents or problems to the staff member in charge.
Disability Confident: An employer committed to disability confidence generally offers an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. This reflects our inclusive hiring practice.
Spasticity Clinic Assistant | St George's University Hospitals NHS Foundation Trust employer: St George's University Hospitals
St George's University Hospitals NHS Foundation Trust is an exceptional employer, dedicated to providing a supportive and inclusive work environment for its staff. With a strong commitment to employee growth and flexible working arrangements, the Trust fosters a collaborative culture that empowers its 17,000-strong workforce to thrive in their roles. Working in South West London, employees benefit from being part of a major teaching hospital group that prioritises high-quality patient care and innovative research, making it a rewarding place to contribute to meaningful healthcare outcomes.
Contact Detail:
St George's University Hospitals Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Spasticity Clinic Assistant | St George's University Hospitals NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at St George's University Hospitals NHS Foundation Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge about spasticity services. Show us that you understand the role and how you can contribute to the multi-disciplinary team. It’ll impress the hiring managers!
✨Tip Number 3
Practice your communication skills! As the first point of contact, being clear and empathetic is key. Role-play with a friend to nail down how you’d handle patient queries and interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at St George's.
We think you need these skills to ace Spasticity Clinic Assistant | St George's University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Spasticity Clinic Assistant role shine through. We want to see why you're excited about working in a multi-disciplinary team and how you can contribute to providing a top-notch patient experience.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience you have in administrative roles or clinical support. We love seeing how your skills align with what we need for the Spasticity Service!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, just like we expect you to do with patients and the multi-disciplinary team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at St George's University Hospitals
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Spasticity Clinic Assistant. Familiarise yourself with the specific tasks mentioned in the job description, like coordinating patient care pathways and assisting with procedures. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As the first point of contact for patients and families, effective communication is key. Prepare examples of how you've successfully communicated with diverse groups in previous roles. Highlight your ability to explain complex information clearly and sensitively, as this will be crucial in providing a positive patient experience.
✨Demonstrate Teamwork
This role involves working closely with a multi-disciplinary team, so be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team's success or supported colleagues, especially in clinical settings. This will show that you're a team player who can thrive in a busy healthcare environment.
✨Prepare for Practical Scenarios
You might be asked about handling specific situations, such as assisting with patient preparation or managing queries. Think through potential scenarios you could face in the role and how you'd approach them. Practising these responses will help you feel more confident and prepared during the interview.
