At a Glance
- Tasks: Ensure safety for mothers and babies while providing excellent customer service.
- Company: Join a leading healthcare group dedicated to community care and innovation.
- Benefits: Fixed shifts, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in the lives of families during a crucial time.
- Qualifications: Previous security experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
If you thrive in a diverse and energetic environment that is rich in culture please consider the next stage of your career and join us on this journey. This is an exciting opportunity for someone with previous security experience to develop their skills as part of an enthusiastic team providing a professional and welcoming 'front of house' service to our women and families.
The successful candidate should have experience as a security officer and face-to-face customer service, a flexible approach to their work and be professional, punctual and reliable. You will work as part of the Maternity team assisting in the smooth running of the busy Postnatal Ward by providing administrative, clerical and reception duties. The post holder will act as the first point of reference for patients, visitors and callers to the ward, ensuring that their needs are met promptly and courteously. It is essential that you have experience with dealing with the public. It would be desirable if you have experience of working within a hospital environment as a ward clerk or clinic coordinator and have experience in Maternity Care.
As our Maternity Unit is an acute area the position has fixed shifts of 10:00 - 20:00 on Tuesday, Friday, Saturday and Sunday.
Main duties of the job:- To ensure and maintain the safety of mothers and their babies in the inpatient areas of the maternity service.
- To maintain an up to date record of all visitors to the maternity inpatient areas.
- To maintain all equipment and uniform supplied to you in a clean and presentable manner, full uniform must be worn at all times while on duty in line with the uniform protocol.
- To respond immediately to all fire alert calls, taking action in line with the Trust fire procedures, to minimise the risk to life and assets.
- To ensure fire escape routes are clear and equipment is in working order and fully accessible at all times and current relevant fire legislation is being complied with.
- To respond to calls from ward/department staff to deal with patients who are being violent, abusive, disruptive or have absconded from the ward, assess the situation and take appropriate action to resolve the situation taking relevant factors into consideration.
- Ensure that visitors of all kinds are courteously received, assisted and directed in a manner which will reflect credit to the Trust.
- To report security defects or omissions in the maternity unit in a timely and accurate manner.
- To promote security awareness throughout the Trust.
- Respond to intruder security alarms, inspect for signs of break-in, search for suspects, in a safe manner and liaise with the Police.
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.
Maternity Ward Security Officer employer: St George's University Hospitals
Join St George's, Epsom and St Helier University Hospitals and Health Group, where we pride ourselves on fostering a diverse and inclusive work environment that values professional growth and teamwork. As a Maternity Ward Security Officer, you will play a vital role in ensuring the safety and comfort of mothers and their babies while benefiting from our commitment to employee development and a supportive culture. With fixed shifts that allow for work-life balance and the opportunity to be part of a major healthcare provider, this position offers a rewarding career path in a dynamic setting.
Contact Details:
St George's University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maternity Ward Security Officer
✨Tip Number 1
Get to know the Maternity Ward inside out! Familiarise yourself with the layout, key staff members, and the services offered. This will not only help you feel more confident but also show your genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for patients and visitors, role-play scenarios with friends or family. This will help you respond to various situations calmly and professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our enthusiastic team in providing top-notch service to mothers and their families.
We think you need these skills to ace Maternity Ward Security Officer
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous security experience and any customer service roles you've had. We want to see how your background makes you a great fit for the Maternity Ward!
Tailor Your Personal Statement:Your personal statement should reflect the essential criteria from the job description. Be specific about how your skills and experiences align with what we're looking for in a Maternity Ward Security Officer.
Be Professional and Punctual:Since this role requires a professional approach, make sure your application reflects that. Use clear language, check for typos, and present yourself as someone who is reliable and ready to take on the responsibilities of the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at St George's University Hospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Maternity Ward Security Officer. Familiarise yourself with the specific duties mentioned in the job description, such as maintaining safety and responding to emergencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position involves face-to-face interaction with patients and visitors, be prepared to discuss your previous customer service experience. Think of examples where you've handled difficult situations or provided exceptional service. This will highlight your ability to remain professional and courteous under pressure.
✨Dress the Part
First impressions matter! Make sure you dress professionally for the interview, reflecting the uniform protocol mentioned in the job description. This shows that you take the role seriously and understand the importance of maintaining a presentable appearance in a healthcare environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with disruptive patients or responding to fire alerts. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to act quickly and effectively in a crisis.
