At a Glance
- Tasks: Support the Spasticity Service by coordinating patient care and assisting with clinical procedures.
- Company: St George's University Hospitals NHS Foundation Trust, a leading healthcare provider in South West London.
- Benefits: Flexible working arrangements, supportive team environment, and opportunities for personal growth.
- Other info: Join a dynamic team dedicated to providing high-quality patient care.
- Why this job: Make a real difference in patients' lives while gaining valuable healthcare experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29970 - 36483 € per year.
The HCA/clinic assistant role is essential to the smooth running of the Spasticity Service. The post-holder will work as part of the multi-disciplinary team and have responsibility for providing a high quality administrative and clinical service to the Spasticity Service. They will ensure a smooth and efficient service for both the multi-disciplinary team and patients, in order to deliver a positive patient experience.
Responsibilities include:
- Be the first point of contact for patients, families, and GPs.
- Coordinate appointments and patient care pathways.
- Monitor stock, prepare equipment and clinic rooms.
- Assist with procedures, including patient preparation (e.g. toileting, undressing) and support during interventions such as botulinum toxin injections.
- Keep the service running smoothly with top-notch admin support.
- Assist the clinical team with the delivery of complex procedures such as botulinum toxin injections, nerve blocks and intrathecal baclofen (ITB) refills.
- Assist with positioning of the patient during procedures, supporting other clinicians in handling and positioning limbs in preparation for injections or ITB refills.
- Assist with the moving and handling of patients and loads using the correct moving and handling aids and techniques in accordance with local guidelines and risk assessments.
- Communicate clearly, effectively and appropriately with the multi-disciplinary team, patients and their families, visitors or carers, and other clinicians involved in patient care.
- Manage and answer telephone calls related to the service in a courteous and prompt manner.
- Provide patients with information about appointments or non-clinical advice and guidance regarding their care in a sensitive and timely manner.
- Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team.
- Be aware of and adhere to the Trust's policy on standards for safe practice and support others to do so.
- Identify health emergencies and act accordingly.
- Report any incidents, accidents or problems to the staff member in charge.
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
Spasticity Clinic Assistant | St George's University Hospitals NHS Foundation Trust in London employer: St George's University Hospitals
St George's University Hospitals NHS Foundation Trust is an exceptional employer, dedicated to providing a supportive and inclusive work environment for its staff. With a strong commitment to employee growth and flexible working arrangements, the Trust fosters a collaborative culture that empowers its 17,000-strong workforce to thrive in their roles. Working in one of the largest healthcare providers in South West London offers unique opportunities to contribute to meaningful patient care while being part of a multi-disciplinary team focused on excellence.
Contact Detail:
St George's University Hospitals Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Spasticity Clinic Assistant | St George's University Hospitals NHS Foundation Trust in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at St George's University Hospitals NHS Foundation Trust on LinkedIn. Ask them about their experiences and any tips they might have for landing the Spasticity Clinic Assistant role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of spasticity services and the multi-disciplinary team approach. We want you to show that you understand the role and can contribute to a positive patient experience right from the get-go!
✨Tip Number 3
Practice common interview questions related to patient care and administrative support. Think about scenarios where you've had to solve problems or assist in a clinical setting, and be ready to share those stories with us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at St George's.
We think you need these skills to ace Spasticity Clinic Assistant | St George's University Hospitals NHS Foundation Trust in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Spasticity Clinic Assistant role. We want to see how you can contribute to our multi-disciplinary team and enhance patient care.
Showcase Your Communication Skills:Since you'll be the first point of contact for patients and families, it's crucial to demonstrate your communication skills in your written application. Use clear and friendly language to show us you can connect with people effectively.
Highlight Relevant Experience:If you've got experience in healthcare or administrative roles, make sure to mention it! We love seeing how your background can help us keep the Spasticity Service running smoothly and efficiently.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at St George's University Hospitals
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Spasticity Clinic Assistant. Familiarise yourself with the specific tasks mentioned in the job description, like coordinating patient care pathways and assisting with procedures. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As the first point of contact for patients and families, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Highlight your ability to convey information clearly and sensitively, as this will resonate well with the interviewers.
✨Demonstrate Teamwork
This role involves working closely with a multi-disciplinary team, so be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team's success or supported colleagues, particularly in healthcare settings, to show that you're a team player.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to patient handling and support during procedures. Brush up on best practices for moving and handling patients safely, and be prepared to discuss how you would assist in clinical settings. This will show that you're not only knowledgeable but also practical and ready for the role.
