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- Tasks: Manage and triage complaints, providing support and guidance to complainants.
- Company: Join one of the UK's largest NHS teaching trusts with a focus on patient care.
- Benefits: Competitive salary, NHS benefits, and opportunities for personal development.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a real difference in patient experiences and contribute to service improvement.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 37900 - 44000 £ per year.
An exciting opportunity has arisen to join the Complaints Team of one of the country's largest acute NHS teaching trusts. St George's University Hospitals NHS Foundation Trust has recently restructured its Complaints and PALS functions and is seeking to recruit a Complaints Co-ordinator.
- Triaging and registering complaints on the Datix database system.
- Actively listening to and supporting complainants, providing advice and information about the Trust's formal complaints procedure, and providing emotional support where necessary.
- Undertaking an initial assessment of complaints to understand the key issues and concerns.
- Ensuring complaints are acknowledged in writing within three working days, and sending them out promptly to the correct care groups for investigation.
- Liaising with general managers, clinicians and matrons to ensure that a thorough and comprehensive investigation is carried out that is proportionate to the complaint, and that a subsequent action plan is developed to ensure service improvement.
- Taking information from investigation reports, as delegated by the Complaints Caseworkers, and using it to produce draft complaints responses that are robust and transparent and tailored to the individual complainant.
- Providing support to the Complaints Caseworkers.
Complaints Coordinator in Ewell employer: St George's University Hospitals
Contact Detail:
St George's University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Coordinator in Ewell
✨Tip Number 1
Network like a pro! Reach out to current or former employees of St George's University Hospitals NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info about the Complaints Team and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling. We should be ready to showcase our active listening skills and how we can support complainants effectively.
✨Tip Number 3
Showcase our empathy and communication skills during the interview. Remember, as a Complaints Coordinator, it’s all about understanding concerns and providing emotional support, so let’s highlight those strengths!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to match the specific needs of the role.
We think you need these skills to ace Complaints Coordinator in Ewell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Complaints Coordinator. We want to see how you can triage and register complaints effectively, so don’t hold back on showcasing relevant examples!
Showcase Your Listening Skills: As a Complaints Coordinator, active listening is key. In your application, share instances where you've successfully supported individuals or resolved issues through effective communication. We love to see candidates who can empathise and provide emotional support!
Be Clear and Concise: When drafting your application, clarity is crucial. Use straightforward language and structure your thoughts logically. Remember, we’re looking for someone who can produce robust and transparent responses, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at St George's University Hospitals NHS Foundation Trust!
How to prepare for a job interview at St George's University Hospitals
✨Know the Complaints Process Inside Out
Make sure you’re familiar with the Trust's formal complaints procedure. Understand how complaints are triaged and registered on the Datix database system. This knowledge will show that you're proactive and ready to hit the ground running.
✨Showcase Your Listening Skills
During the interview, demonstrate your active listening skills. You might be asked to role-play a scenario with a complainant. Practise responding empathetically and providing clear information, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific complaints or difficult situations. Think of examples from your past experiences where you successfully resolved issues or supported individuals in distress.
✨Highlight Team Collaboration
Emphasise your ability to work with various stakeholders, like general managers and clinicians. Share examples of how you've collaborated in the past to ensure thorough investigations and service improvements.