At a Glance
- Tasks: Support clinical teams by managing patient information and ensuring smooth communication.
- Company: Join a dedicated NHS team focused on patient care and support.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Be part of a supportive environment that values your input and flexibility.
- Why this job: Make a real difference in patient care while developing valuable administrative skills.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 24000 - 28000 £ per year.
Responsibilities
- Ensure that abnormal investigation test results are brought to the attention of the appropriate clinical team.
- Arrange for patients to have investigations performed when required.
- Ensure test results are available for clinicians when requested.
- Retrieve information from hospital support systems.
- File all results and patient information into the patient's medical records within an agreed time scale.
- Maintain confidentiality in accordance with NHS VD Regulations.
- Receive telephone calls to the department, establish caller needs, take accurate messages, pass messages promptly, and hand callers to colleagues when appropriate.
- Take any follow up action as agreed with a caller and keep them informed of outcomes.
- Communicate with patients and visitors effectively, politely, maintaining patient focus.
- Handle enquiries courteously and tactfully, resolving problems promptly and efficiently.
- Provide support to callers as required, including advising on appointments and dealing with complaints.
- Track clinicians' and senior managers' whereabouts, provide caller/visitor updates, and arrange meetings and appointments as necessary.
- Use Microsoft Outlook to routinely read mail.
- Provide cover for other Medical Secretaries within the department when absent.
- Attend and participate in departmental meetings, take notes and type up as necessary.
- Resolve callers' complaints and concerns; advise callers of the PALS Service and complaint procedure where not feasible.
- Escalate issues to the Support Manager as appropriate.
Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
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Contact Details:
St George's University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Support PSFU Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like St George's University Hospitals.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at St George's University Hospitals.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like St George's University Hospitals, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administrative Support PSFU Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at St George's University Hospitals.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at St George's University Hospitals.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to St George's University Hospitals. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at St George's University Hospitals. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at St George's University Hospitals
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research St George's University Hospitals’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
