GP Receptionist in Wrexham

Join our friendly GP practice as a Receptionist and become the welcoming face of our community healthcare service. You will play a vital role in supporting patients, clinicians, and the wider practice team by providing a professional, compassionate, and efficient front‑of‑house and telephone service. No two days are the same, and you’ll be part of a supportive environment where teamwork, respect, and patient care truly matter. We offer a stable role within a well‑established practice, with opportunities to develop your skills, gain valuable experience in primary care, and make a real difference to the lives of our patients. If you enjoy working with people, thrive in a busy environment, and want a role with purpose, we would love to hear from you.

About us: We are a well‑established, patient‑focused GP practice providing high‑quality primary care to our local community. Our team is made up of GPs, nurses, healthcare assistants, and experienced administrative staff who work closely together in a supportive and respectful environment. We pride ourselves on being approachable, professional, and committed to delivering excellent patient care. We foster a positive and inclusive workplace where teamwork, reliability, and mutual support are highly valued. Staff are encouraged to develop their skills and are supported through training and learning opportunities. In return, we offer a stable role, a friendly working atmosphere, and the satisfaction of being part of a service that makes a real difference to patients’ lives.

Main duties of the job: The Receptionist is responsible for providing a professional, efficient, and friendly reception service to patients and visitors, both in person and via the telephone. The role is essential to the smooth day‑to‑day running of the practice and requires a high level of confidentiality, accuracy, and customer care in a busy healthcare environment.

• Act as the first point of contact for patients attending or contacting the practice.
• Receive, assist, and direct patients appropriately.
• Book, cancel, and amend appointments using the clinical system.
• Handle patient enquiries sensitively and signpost to the appropriate service or clinician.
• Manage incoming and outgoing telephone calls in a courteous and professional manner.

Administrative Duties:

• Maintain accurate patient records, ensuring confidentiality at all times.
• Process registration forms, repeat prescription requests, and other documentation as required.
• Support clinicians and the wider practice team with administrative tasks.
• Ensure the reception area is tidy, welcoming, and safe.

Communication and Teamwork:

• Communicate effectively with patients, colleagues, and external services.
• Work collaboratively with the reception and clinical team to ensure smooth practice operations.
• Escalate concerns appropriately, including urgent clinical or safeguarding issues.

Confidentiality and Governance:

• Adhere to practice policies, procedures, and NHS confidentiality guidelines.
• Maintain data protection standards at all times.
• Participate in training, meetings, and performance reviews as required.

General:

• Support the practice in achieving high standards of patient care and customer service.
• Undertake any other reasonable duties appropriate to the role.

Person Specification:

• GCSE grade C or above in Maths and English.
• IT literate.
• Experience of working in a customer‑facing role.
• Experience of dealing with the public in person and by telephone.
• Experience of working in a busy, fast‑paced environment.
• Experience of using computers and standard office software.
• Excellent communication and interpersonal skills.
• Ability to remain calm, professional, and courteous under pressure.
• Strong organisational skills with good attention to detail.
• Ability to prioritise workload and work effectively as part of a team.
• Understanding of the importance of confidentiality and data protection.
• Previous experience working in a GP practice or healthcare setting.
• Experience using clinical systems (Emis).
• Knowledge of NHS services and primary care pathways.
• Flexibility to cover additional hours when required.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.