At a Glance
- Tasks: Welcome patients and manage appointments in a busy GP practice.
- Company: Friendly GP practice in the heart of Wrexham with a supportive team.
- Benefits: NHS pension, staff uniform, private parking, and flexible hours.
- Other info: Opportunity for growth in a dynamic healthcare environment.
- Why this job: Join a vital role in healthcare and make a difference in patients' lives.
- Qualifications: Strong communication skills and a friendly attitude are essential.
The predicted salary is between 24000 - 28000 € per year.
We are a friendly GP practice with over 6,000 patients based in the centre of Wrexham. We have a vacancy for a Medical Receptionist, contracted to work 25 hours per week and must be available to work between the hours of 8am and 18:30 and be flexible to cover sickness and annual leave. You will benefit from the NHS pension and a staff uniform, plus private parking.
Main duties of the job:
- Receive patients and ensure flow of patients to appropriate doctors.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
- Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
- Enter requests from outside agencies for completion of forms by the doctor into the request spreadsheet, stating the date received and all relevant information including date of completion and payment.
- Respond to all queries and requests for assistance from patients and other visitors.
- Enter requests for home visits onto computer appointment system, including all relevant information and where necessary refer to the Duty Doctor.
- Deal with prescription requests and computerisation of repeat prescription system.
- Book patient appointments and arrange recall of patients for clinics.
- Liaise with other professional bodies, i.e. hospitals, solicitors, etc., under the instruction of the doctors.
- Enter patient information onto the computer as required either directly or by scanning.
- Access and complete Patient and Admin Tasks on a daily basis.
Management of Medical Records:
- Retrieve and re-file records as required ensuring strict alphabetical order is adhered to.
- Ensure correspondence, reports, results, etc., are filed correctly.
Telephone System:
- Receive and make telephone calls as required.
- Divert calls and take messages as appropriate.
- Ensure the system is operational at the beginning of each day.
Computer System:
- Input and extract data from the clinical computer system.
- Check the computer system for results and immunisation details.
- Retrieve and action emails.
- Action and respond to Tasks, both admin and patient.
- Scan patient letters and relevant practice information into Doman for distribution to doctors and staff as required.
Start and end of day procedures:
- Open up premises at the start of the day, set alarm to day function and make all necessary arrangements to receive patients.
- Secure premises at the end of the day, ensuring the building is totally secured, internal light off and alarm activated.
The role of General Practice is continually changing and as such it is expected the above job description will change over time.
Special requirements of the post:
- An understanding, acceptance and adherence to the need for strict confidentiality.
- An ability to use own judgement, resourcefulness and common sense to respond to patients' enquiries and requests.
- A willingness to undertake any other duties required to ensure the smooth running of the practice.
- A flexibility to do overtime to cover sickness and holiday within the practice team.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Medical Receptionist employer: St Georges Surgery
Join our welcoming GP practice in the heart of Wrexham, where we prioritise a supportive work environment and the well-being of our staff. As a Medical Receptionist, you will enjoy benefits such as an NHS pension, private parking, and a uniform, while being part of a dedicated team that values professional growth and flexibility. We foster a culture of collaboration and respect, ensuring that every employee feels valued and empowered to contribute to the health of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP surgery. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception duties, like handling patient queries or managing appointments. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your people skills! As a medical receptionist, you'll be the first point of contact for patients. During your interview, highlight your communication skills and any experience you have in customer service. Make sure they see how friendly and approachable you are!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, it gives us a chance to see your application in the best light!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Medical Receptionist role. We want to see how your background fits with our friendly GP practice, so don’t be shy about showcasing your customer service skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team in Wrexham. Share any personal experiences that relate to the role and show us your passion for helping patients.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with patients and their queries daily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at St Georges Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like managing patient flow, handling prescription requests, and liaising with healthcare professionals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practice your communication skills by role-playing common scenarios, such as explaining practice arrangements or dealing with queries. This will help you demonstrate your ability to handle various situations with empathy and professionalism during the interview.
✨Showcase Your Tech Savviness
Since you'll be using a computer system for patient records and appointment bookings, brush up on your IT skills. Be prepared to discuss any relevant experience you have with similar systems or software. If you can, mention specific examples of how you've used technology to improve efficiency in previous roles.
✨Emphasise Confidentiality and Professionalism
Understanding the importance of confidentiality is crucial in a medical setting. Be ready to discuss how you would handle sensitive information and maintain patient privacy. Highlight any past experiences where you've demonstrated discretion and professionalism, as this will reassure the interviewers that you take these responsibilities seriously.
