GP Receptionist (Care Navigator) in Blackburn

We have a vacancy for a part time GP Receptionist (Care Navigator) to join our friendly team. St Georges Surgery is a long-established, GP training practice of just over 10,000 patients that is steadily growing. We are a happy, friendly place with several long-serving staff members. We have a favourable reputation among the local population and excellent relationships with neighbouring practices. We were rated Good by CQC at our last inspection and our QOF achievements are high. We are working towards making effective use of digital systems to deliver the best possible care for our patients. If you would like to become part of this forward‑moving organisation, please apply using the contact details below.

Main duties of the job

• You will need to have good IT skills, familiarity with EMIS web and excellent interpersonal skills for our public facing work.
• Your role will involve care navigating patients to the most appropriate service, booking appointments via telephone and online as well as ordering medications.

Please see the job description attached for a full list of the main duties for this role.

About us

Ours is a clinical team of eight regular GPs (five of whom are partners), one Advanced Nurse Practitioner, two Practice Nurses, one Nurse Associate and one HCA. The clinicians are well-supported with a full team of administrative and management staff. We are a forward‑looking practice that promotes the development of ARRS roles and to this end, we currently host a Physicians Associate, two Clinical Pharmacists, one Pharmacy Technician and a Mental Health Practitioner. We value learning and development for the whole practice, and we timetable several learning events and meetings through the year. We train people in various stages of their careers, including medical students, foundation year doctors and GP trainees.

Job responsibilities

• Maintaining and monitoring the practice appointment system
• Management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Process personal, telephone and e-requests for appointments
• Action incoming faxes when necessary
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on EMIS WEB
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Manage workflow tasks on a daily basis
• Complete opening and closing procedures in accordance with the duty rota

Person Specification

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• Experience of working with the general public
• Experience of administrative duties
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.