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- Tasks: Join our team as a Switchboard Operator, handling calls and supporting emergency procedures.
- Company: St George's University Hospitals NHS Foundation Trust is a leading teaching hospital in London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by connecting people and providing essential support in healthcare.
- Qualifications: Experience in a Trust Switchboard and excellent communication skills are essential.
- Other info: This role requires calmness under pressure and empathy in challenging situations.
We are currently looking to recruit a full time Switchboard operator to our busy Switchboard team.
The principal role will be to work within a team to provide an efficient telephone operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general business calls to the implementation of the Trust emergency procedures.
The Switchboard is 24 hour 365 day a year service.
The ideal candidates will have:-
• A extensive experience working in a Trust Switchboard.
• Experience of handling large volume telephony in multiline environment.
• Excellent communication skills, written and oral.
• Proficient user of Microsoft Office.
• Ability to display a calm and rational approach to difficult situations, demonstrating empathy and assertiveness where appropriate.
St George\’s University Hospitals NHS Foundation Trust is one of the country\’s principal teaching hospitals and our main site is shared with St George\’s, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.
We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.
Please see attached the job description for more details on the main responsibilities for this role.
This advert closes on Monday 21 Jul 2025 #J-18808-Ljbffr
Switchboard Operator | St George\'s University Hospitals NHS Foundation Trust employer: st georges nhs trust
Contact Detail:
st georges nhs trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator | St George\'s University Hospitals NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the specific emergency procedures of St George's University Hospitals NHS Foundation Trust. Understanding these protocols will not only help you during the interview but also demonstrate your commitment to the role and the safety of patients.
✨Tip Number 2
Practice handling high-pressure situations by simulating busy switchboard scenarios with friends or family. This will help you showcase your calmness and rational approach during the interview, which is crucial for a Switchboard Operator.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly in Excel and Word, as these tools may be used for reporting and communication. Being proficient will give you an edge over other candidates who may not be as comfortable with these applications.
✨Tip Number 4
Network with current or former employees of St George's University Hospitals NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Switchboard Operator | St George\'s University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Switchboard Operator. Highlight key skills such as communication, empathy, and proficiency in Microsoft Office that are essential for the role.
Tailor Your CV: Customise your CV to reflect your experience in handling large volumes of telephony and working in a Trust Switchboard environment. Use specific examples to demonstrate your skills and achievements relevant to the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the NHS. Mention your ability to remain calm under pressure and provide examples of how you've successfully managed difficult situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in a busy switchboard team.
How to prepare for a job interview at st georges nhs trust
✨Showcase Your Experience
Make sure to highlight your extensive experience working in a Trust Switchboard. Be prepared to discuss specific examples of how you've handled large volumes of calls and managed multiline environments effectively.
✨Demonstrate Communication Skills
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare answers that showcase both your written and oral communication abilities, perhaps by discussing past experiences where these skills were essential.
✨Stay Calm Under Pressure
The ability to remain calm and rational in difficult situations is key for a Switchboard Operator. Think of scenarios where you had to demonstrate empathy and assertiveness, and be ready to share these during the interview.
✨Familiarise Yourself with Microsoft Office
As a proficient user of Microsoft Office is required, brush up on your skills before the interview. You could mention specific tools or features you’ve used in previous roles that would be relevant to the position.
