Medical Receptionist

Receptionistwanted to work for a busy, friendly, doctors surgery in Sunningfields RoadNW4.

Prioritywill be given to those with reception experience within a GP practice/healthcareorganisation. Those who can prove they have transferrable skills are alsowelcome to apply.

Hours ofwork would be –

Monday 08:00 to 13:00 5 hours

Tuesday 08:00 to 13:00 5 hours

Wednesday 08:00 to 13:00 5 hours

Thursday 08:00 to 13:00 5 hours

Friday 08:00 to 13:00 5 hours

Total of 25hours, and you may be asked to do additional hours to cover absence.

Pay is £12.91per hour rising to £13.85 per hour after full training.

Thesuccessful candidate will need to start as soon as possible. When applyingplease state your notice period that you have with your current employer.

Closing Date: Monday 13th April 2026.

Note forstudents: If you are studying (or plan to study) at college/university pleaseensure you are free to do the hours and days specified above before you apply.We need a person who can work every day stated, during the hours stated. Wewill not adapt to fit your timetable.

Previous applicantsneed not apply.

Main duties of the job

• To process repeat prescription requests.
• Respond to all queries and requests for assistance from patients and other visitors
• Book interpreters when needed
• Ensure reception and waiting areas are neat and tidy
• Ensure total familiarity with all appointment systems in effect
• Book appointments and recalls
• Answer external and internal telephones promptly
• Receive and make calls as required. Divert calls and take messages as appropriate.
• Ensure that the system is operational at the beginning of the day
• To receive and accurately record messages for GPs, nurses and any other staff
• To deal with patient requests for test results
• Management of medical records
• Documentation management
• To act as chaperone on occasions for the doctors or nurses.
• To attend training when organised by the Practice Manager
• To attend meetings when necessary

Any other duties appropriate to the grade

About us

We are a well-established, popular happy practice at the heart of the local community in Hendon, London NW4. Our key statistics are: –

• 7 partner practice
• Teaching & training practice, single site, practice owned
• Paperless practice
• QOF high achiever
• Rated GOOD by CQC with some outstanding points of note

Job responsibilities

MAJORDUTIES AND RESPONSIBILITIES

ReceptionDuties

Utilisecomputer system to ensure efficiency of appointment system and monitor flow ofpatients into consulting and treatment rooms

To makenew or follow-up appointments over the telephone or in person in accordancewith the Practice Policy

Ensurethat patients who need urgent appointments are seen in accordance with thePractice Policy

To answergeneral enquiries in person or on the telephone, explaining surgery procedures.

Explainpractice arrangements and formal requirements to new patients and those seekingtemporary cover, ensuring procedures are completed.

Toreceive written repeat prescription requests and to issue repeat prescriptionsand set out for doctors to check and sign before collection.

Advisepatients of relevant charges for private services, accept payment and issuereceipts for same.

Respondto all queries and requests for assistance from patients and other visitors

Actionrequests for ambulance transportation

Takeappropriate action for booking interpreters

Relaymessages in accordance with Practice Policy

Receivesamples over the desk and store in accordance with Practice Policy untilcollection

Ensurereception and waiting areas are kept neat and tidy and stocked with relevantpatient information

MANAGEMENTOF APPOINTMENT SYSTEM

Ensuretotal familiarity with all appointment systems in effect

Bookappointments and recalls

Monitoreffectiveness of the system and report any problems to your manager

OPERATIONOF TELEPHONE SYSTEM

Answerexternal and internal telephones promptly

Receiveand make calls as required. Divert calls and take messages as appropriate.

Ensurethat the system is operational at the beginning of the day

Toreceive and accurately record messages for GPs, nurses and any other staff

To dealwith patient requests for test results

MANAGEMENTOF MEDICAL RECORDS

Retrieveand re file records as required, ensuring strict alphabetical order is adheredto.

Ensurecorrespondence, reports, results etc are filed in correct order

Ensurenew records are merged with old notes in line with practice policy

Ensurerecords are kept neat and tidy and in good repair with necessary informationrecorded correctly on the cover.

Tocomplete necessary documentation for all patients, registered andnon-registered making sure all registration forms, new medical records,immunisation cards, summary cards, change of address and temporary registrationforms are all complete before the patient see the doctor or nurse

SCANNING

To scanall documents in accordance with the Practice PolicyTo file all scanneddocuments in the appropriate filing system

START ANDEND OF PROCEDURES

Open upthe premises at the start of the day, and make all necessary preparation toreceive patients.

GENERAL

Tooperate the practice computer, maintaining accurate patient registrationdetails, printing prescriptions making appointments etc.

To act aschaperone on occasions for the doctors or nurses.

To attendtraining when organised by the Practice Manager

To attendmeetings with the Reception Manager and/or Practice Manager when necessary

To assistwith mailings and patient recall letters

Photocopy,fax and distribute literature

Shreddingconfidential material

Openingand distributing post

Any otherduties appropriate to the grade

The postholder may be required to change his/her principal responsibilities at any timeshould the needs of the organisation so demand.

Person Specification

Experience

• Reception and/or Administration experience
• Experience of working in a healthcare environment, ideally Primary Care
• Customer Service experience

Skills

• IT literacy and Clerical skills
• Verbal and written communication skills
• Able to help maintain good communication amongst all members of the team
• Able to work in a busy practice and cope with a variety of demands from patients and professionals
• Able to multi task and remain calm under pressure
• Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner.
• Fast learner, able to think on your feet
• Familiarity with medical IT system such as EMIS Web.
• Understanding of the need for confidentiality in the workplace
• Understanding of and commitment to Equal Opportunities policies
• Understanding of the issues and difficulties faced by the NHS and General Practice in particular

Qualifications

• English and Maths GCSE minimum grade C, or equivalent
• A levels or higher education.
• Professional training

Personal Qualities

• Ability to work under pressure and respond to different demands quickly and effectively.
• A willingness to learn and work in a flexible manner
• Well organised and motivated
• Supportive and empathetic
• Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.
• Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.91 to £13.85 an hourPay is £12.91 per hour rising to £13.85 after full training.