Supporter Experience Coordinator in Leeds

Join Our Team as a Supporter Experience Coordinator at St Gemma’s Hospice.

Are you passionate about delivering outstanding customer service and building meaningful relationships? Do you thrive in a fast paced environment where no two days are the same? If so, we have the perfect role for you.

We are looking for a Supporter Experience Coordinator to provide an exceptional level of service to our valued supporters, ensuring they receive the best possible experience. This role is essential in fostering long term support by responding promptly and professionally to enquiries, processing donations and assisting with fundraising administration. You will be the first point of contact for supporters, ensuring all queries are handled with care, efficiency and enthusiasm. Every interaction will leave supporters feeling valued and appreciated.

Key responsibilities include:

• Acting as the first point of contact for fundraising queries, providing helpful and timely support.
• Welcoming supporters to the Supporter Hub and creating a warm, positive experience.
• Processing donations promptly and ensuring they are acknowledged in a timely and heartfelt manner, whether by telephone, email or handwritten cards.
• Maintaining accurate supporter records and ensuring data is processed correctly, with full respect for marketing preferences.
• Contributing to the smooth delivery of fundraising initiatives, from large scale campaigns and community events to more personal and meaningful supporter interactions.

We are looking for someone with excellent communication and interpersonal skills, a keen eye for detail and the ability to manage data efficiently. A proactive, customer focused approach to problem solving will be essential, along with the ability to work well both independently and as part of a team.

This is a fantastic opportunity to be part of a compassionate and dedicated team, working in a role where you can truly make a lasting impact.

To discuss this exciting opportunity further please contact Sam Richardson, Supporter Experience Team Leader, on .

Please see our website for further information and to apply online. Please note that we do not accept CVs.

Closing date: 19th January 2026

Interviews: 30th January 2026

This role is office based and part time hours will be considered.

We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this advertisement prior to the closing date if a sufficient number of applications are received.