At a Glance
- Tasks: Provide administrative and patient-facing support in a dynamic Outpatients environment.
- Company: St Gemma's Hospice, a supportive and caring organisation.
- Benefits: Competitive salary, generous leave, and a positive work culture.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Join a passionate team making a real difference in patients' lives.
- Qualifications: Strong organisational skills and experience in administration.
St Gemma’s Hospice is seeking to appoint a Receptionist to join our team, working Monday to Friday 8:30am – 4pm. Based within Outpatients Reception, the role extends far beyond traditional reception duties. The position provides administrative, operational and patient-facing support across Outpatients, Community Services, Medical Outpatient Clinics, Therapy Services, Social Work, Family Support and Volunteer services.
This is a varied, exciting role providing high quality reception and administrative support within our Outpatients Unit. You will be greeting patients and visitors, answering the phone and completing administrative tasks, such as:
- Managing Outpatient clinic rotas and capacity
- Maintaining Therapy Team ledgers and clinician availability
- Typing, processing and uploading clinical correspondence
- Coordinating volunteer driver transport for patients attending appointments and groups
- Managing Clinical Nurse Specialist rotas and whereabouts information
- Updating urgent appointment changes and operational issues
The role is ideal for a self-starter with administrative experience who is keen to become involved in the work of the Hospice. The successful candidate will be:
- Highly organised and efficient, with keen attention to detail
- Proficient in using SystmOne
- A team player with excellent interpersonal skills
- Flexible and used to adapting to changing priorities
- Able to multi-task while managing frequent interruptions
- Experienced in communicating with a variety of people over the telephone and in person
- Confident in using IT and learning new systems
St Gemma’s is an exciting, supportive and caring place to be. If you believe you have the experience and qualities for this role, we look forward to hearing from you. We offer a competitive benefits package including generous leave entitlement.
Please use the links below to read the Role Profile and Employee Specification before applying. For informal enquiries please contact Lesley Teece.
Closing date – Friday 7th August 2026
Interview dates – 17th and 18th August 2026
We encourage early applications and reserve the right to close this advertisement prior to the closing date if a sufficient number of applications are received.
Outpatients Receptionist in Ledston employer: St. Gemma's Hospice
St Gemma's Hospice is an exceptional employer that prioritises the well-being of both its staff and patients, fostering a supportive and compassionate work culture. Employees benefit from competitive salaries, flexible working arrangements, and opportunities for personal and professional growth within the healthcare sector. Working in Leeds, a vibrant city with a strong community spirit, adds to the unique advantages of being part of a dedicated team committed to making a meaningful difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Outpatients Receptionist in Ledston
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like St. Gemma's Hospice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at St. Gemma's Hospice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like St. Gemma's Hospice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Outpatients Receptionist in Ledston
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at St. Gemma's Hospice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at St. Gemma's Hospice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to St. Gemma's Hospice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at St. Gemma's Hospice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at St. Gemma's Hospice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research St. Gemma's Hospice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
