Information Technology Team Lead

About St Gemma's Hospice

St Gemma’s Hospice is the largest hospice charity in Yorkshire, supporting thousands of patients and families each year. We are a local, independent charity with almost 50 years of expertise in providing specialist end-of-life care to the people of Leeds. The Hospice provides In-Patient care but is not just a building; most of St Gemma’s patients are supported in the place they want to stay – often their own homes. Our exceptional team, united by our mission to deliver high-quality care with compassion and dignity, consists of over 300 staff, alongside 800 volunteers who generously and passionately donate their time. Our Academic Unit in Palliative Care is at the forefront of clinical research and training, in collaboration with The University of Leeds. We were the first University Teaching Hospice in the world and have been able to support research, education and training, and evidence-based practice on a local, national and international scale.

Our IT Team is a vital part of St Gemma’s, ensuring our digital systems facilitate the delivery and availability of modern IT solutions that enable high quality patient care and effective organisational operations across multiple locations.

Day-to-Day Responsibilities

• Day to day leadership of the Hospice IT support services and supervision of a small team, ensuring the delivery of secure, reliable, and efficient digital systems.
• Acts as the senior technical escalation point, and supports the management of infrastructure, clinical systems, cybersecurity, and digital workplace technologies.
• Contributes to continuous service improvement in line with NHS standards, Information Governance requirements, and best practice IT service management frameworks.

What are we looking for in a candidate

• Experience in IT support, systems administration, or infrastructure operations.
• Excellent people leadership capabilities to develop a high performing team, foster a supportive culture which is in line with Hospice values and behaviours.
• Motivate, coach and support team members through change, understanding individual skills, learning and operating styles with a clear focus on staff development and operational delivery.
• Excellent communication skills including the ability to manage and coach a small team, guide them through change and deal effectively with performance conversations.
• Experience supporting Windows Server, Active Directory, networking, and end user devices.
• Experience delivering IT services in a complex environment with clinical or safety critical requirements.
• Experience of managing third party suppliers to deliver services.
• Experience supporting electronic patient record (EPR) or clinical systems is advantageous but not essential.
• Relevant technical certifications OR evidence of working toward them (e.g., Microsoft, networking, cybersecurity).
• ITIL Foundation, Microsoft 365, Azure, Fortinet, or equivalent vendor certification are also desirable.

Benefits

• Generous annual holiday entitlement starting at 28 days plus statutory Bank holidays (FTE). Your entitlement will incrementally increase over time, up to 34 days after 10 years’ service.
• You will also have the option to buy up to 5 days’ holiday each year, subject to terms.
• Free parking at the Hospice site, subject to availability.
• Subsidised food at the Hospice’s Bistro and free drinks for all staff.
• Enrolment onto St Gemma’s Group Personal Pension Plan, which provides a 5% company pension contribution assuming employees contribute 3%.
• If you are currently a member of the NHS Pension Scheme and have contributed to the scheme within the last twelve months you are eligible to continue contributing to this scheme instead of St Gemma’s Group Plan.
• Enhanced occupational pay for Family Leave, e.g. maternity and paternity pay.
• Health Assured employee assistance programme providing a wide range of wellbeing services for you and your immediate family.
• Learning and professional development.
• For our clinical teams, this is provided by our world‑class Academic Unit of Palliative Care (AUPC).
• Various employee network groups that you can get involved with, e.g. our LGBTQ+ group, and our sustainability group for example.
• Regular social events, enabling people to gather together as a team, build relationships and recognise achievements.

Workplace Culture

• Caring – We are passionate about the importance of the work we do, and we care for one another. Kindness, empathy, compassion and respect are all shared behaviours amongst our people, and this creates a genuinely supportive and welcoming environment.
• Aspirational – We are continually learning and developing, striving for excellence in everything we do. We encourage new and innovative ideas, and this has led to us pioneering the way forward on a number of high‑impact initiatives across all areas of our organisation.
• Professional – We deliver high standards through team‑work, a skilled workforce and good governance.