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- Tasks: Lead the F&B team, ensuring exceptional guest experiences and operational excellence.
- Company: Join St Ermin’s Hotel, a top-rated hospitality employer in London focused on fun and energy.
- Benefits: Enjoy a competitive salary, amazing staff canteen, mental health support, and worldwide discounts.
- Why this job: Be part of a vibrant culture that values teamwork, respect, and personal growth.
- Qualifications: Experience in hospitality management and a passion for developing teams is essential.
- Other info: Follow us on Instagram @sterminshotel for a glimpse into our fun workplace!
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Restaurant and Bar Manager to join the team here at St Ermin’s Hotel. This role will be ideal for someone currently working as as Assistant Restaurant and Bar manager who is ready to step up and take on more responsibility in one of the Caterers Best Places to work that is all about the fun , love , and energy . If this sounds like you, we would love to hear from you!
Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.
When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including access to Medicash (cashback platform), financial advice, mental health support, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
As Restaurant and Bar Manager , reporting directly into our F&B Director, you will be the key managerial presence for both the F&B team and guests in the daily running of our F&B outlets including the restaurant, bar, and tea lounge.
Responsible for ensuring the team deliver an exceptional guest experience, maintaining excellence in operational standards and developing all F&B team members to ensure seamless and personal service throughout.
The Restaurant and Bar Manager strives to continually improve guest and employee satisfaction, maximizing financial performance in their areas of responsibility. You will have a keen eye for detail and a passion for developing team, maximising their personal strengths to create a culture of excellence with guest experience at the forefront of everything we do.
What will you be doing?
- Become a role model, promoting the St Ermin’s Values (Teamwork, Communication, Respect, Learning & Passion ) at all times
- Drive effective departmental communication through handovers, department meetings and daily briefings
- Ensure the service team is fully trained and confident with the outlets policies and standards
- Responsible for ensuring all company policies and procedures are adhered to by the team at all times
- Take ownership of managing the team on a daily basis, completing probationary reviews, and managing lateness or employee requests
- Support the F&B Managers in efficiently managing the payroll of the department
- Become the point of escalation for handling guest complaints, ensuring they are dealt with in a discreet, respectful and confident manner, taking ownership for a positive outcome
- Ensuring the team are able to deliver prompt and friendly customer service
- Maintain quality and service standards
- Understand the importance of educating team members about potential food allergies in line with current and future legislation
- Support the F&B managers to ensure all staff are knowledgeable about menu offerings and individual ingredients.
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Provide continuous guidance to the team whilst on shift regarding how we might exceed guests’ expectations
Note: This description is not intended to establish a total definition of the job, but an outline of the duties
To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy
You will have to be eligible to work in the UK to be consider for the role.
Restaurant & Bar Manager employer: St Ermin's Operating UK Limited
Contact Detail:
St Ermin's Operating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant & Bar Manager
✨Tip Number 1
Familiarise yourself with St Ermin’s Hotel and its values. Understanding their focus on teamwork, communication, respect, learning, and passion will help you align your approach during interviews and discussions.
✨Tip Number 2
Engage with the hotel’s social media platforms, especially Instagram. This will give you insights into their culture and recent events, allowing you to reference specific examples during your conversations with them.
✨Tip Number 3
Network with current or former employees of St Ermin’s Hotel. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience in managing teams and enhancing guest experiences. Be ready to share specific examples of how you've successfully handled complaints or improved service standards in previous roles.
We think you need these skills to ace Restaurant & Bar Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in restaurant and bar settings. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and aligns with the values of St Ermin’s Hotel. Mention specific examples of how you've successfully managed teams and improved service standards in previous roles.
Showcase Your Understanding of the Role: In your application, demonstrate a clear understanding of the responsibilities of a Restaurant and Bar Manager. Discuss how you would promote teamwork, communication, and respect within the team, as well as your approach to handling guest complaints.
Highlight Your Commitment to Employee Development: Mention any experience you have in training and developing staff. St Ermin’s Hotel values a culture of excellence, so showcasing your ability to maximise team strengths will make your application stand out.
How to prepare for a job interview at St Ermin's Operating UK Limited
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific experiences that highlight your love for creating memorable guest experiences and how you embody the fun, love, and energy that St Ermin’s Hotel values.
✨Demonstrate Leadership Skills
As a Restaurant and Bar Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on communication, respect, and teamwork. Highlight any training or mentoring experiences you've had.
✨Know the Company Values
Familiarise yourself with St Ermin’s core values: Teamwork, Communication, Respect, Learning, and Passion. Be ready to discuss how you can promote these values within the team and contribute to a positive workplace culture.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints and managing team dynamics. Think of specific scenarios where you turned a negative situation into a positive outcome, showcasing your problem-solving skills and commitment to excellent service.
