At a Glance
- Tasks: Train and inspire teams to deliver exceptional service and create memorable guest experiences.
- Company: Join a vibrant hotel known for its fun, loving, and energetic culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with the chance to make a real impact on guest satisfaction.
- Why this job: Be a key player in shaping a culture of excellence and hospitality.
- Qualifications: Passion for service, strong communication skills, and a love for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
The Service Excellence Trainer plays a critical role in bringing our vision to life: Gracious service, created through a culture of Fun, Love and Energy; delivering breathtaking hospitality and success. This role is responsible for embedding a culture of gracious service across the hotel by translating our values into everyday behaviours, team interactions, and guest experiences. Through innovative, experiential learning and consistent on-the-floor coaching, the Service Excellence Trainer ensures that every moment reflects our commitment to excellence. Working at the heart of the operation, this role connects people, service, and standards ensuring that what we believe in is clearly seen and felt by every guest.
Key Responsibilities
- Embedding Service Excellence
Service Excellence Trainer employer: St Ermins Hotel
As a Service Excellence Trainer at our hotel, you will be part of a vibrant team that thrives on delivering exceptional hospitality through a culture of Fun, Love, and Energy. We offer a supportive work environment that prioritises employee growth with ongoing training opportunities and a commitment to excellence in service. Located in a dynamic area, our hotel not only provides competitive benefits but also fosters a sense of community where every team member's contribution is valued and celebrated.
